Galina Iakimova

Support Executive - Team Lead at LION Digital
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Contact Information
us****@****om
(386) 825-5501
Location
Phuket, Thailand, TH

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Bio

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Experience

  • LION Digital
    • Australia
    • Marketing Services
    • 1 - 100 Employee
    • Support Executive - Team Lead
      • Mar 2021 - Present

  • Surfrider Resort Hotel, Triple J Saipan, Inc. Saipan
    • Hotel Operation Manager (Assistant General Manager)
      • Apr 2016 - Mar 2021

      - Managing key property issues including customer service- Responsible for selection, training, supervision andthe success of all employees- Operating budgets and income statements- Controlling construction projects with the franchisestandards (Best Western Hotels & Resorts brand)- Developing and implementing such as promotions, specialofferings and strategies that will ensure a positiveexperience that exceeds guest’s expectations- Managing online booking system- Work collaboratively with all department managers tomake sure operations are running smoothly in tandemwith one another- Anticipate all guest needs and respond promptly &accordingly with high quality of customer service that exceeds the Guest’s expectations

  • Tigre De Cristal Resort & Casino, Vladivostok, Russia
    • Customer Relationship Manager
      • Jul 2015 - Apr 2016

      Pre-opening Team Pre-opening Team

  • Russian JSC '' Primorsky Agency of Aviation Companies'' (Trade mark "BILETUR"), Vladivostok, Russia
    • Travel Agent
      • Oct 2014 - Jul 2015

  • Hyatt Regency Saipan, Saipan
    • Internship in Sales & Marketing, Room Reservations, Front Office Departments
      • Sep 2013 - Sep 2014

Education

  • Vladivostok State University of Economics and Services
    Master's degree, Hospitality Management
    2012 - 2014
  • Vladivostok State University of Economics and Services
    Bachelor's degree, Arts Tourism and Hospitality Management
    2008 - 2012
  • Shanghai International Studies University, Shanghai, China
    Diploma of Education, Chinese language course
    -
  • Shanghai International Studies University, Shanghai, China
    Diploma of Education, Chinese language course
    -
  • Harbin Institute of Technology, Harbin, China
    Diploma of Education, Chinese language courses
    2007 - 2008
  • State Education Institution of Higher Professional Far Eastern State University, Vladivostok, Russia
    Diploma of Education, Administrative Assistant (secretary)
    2002 - 2007
  • Australian College of English Brisbane, Australia
    Diploma of Education, English language course
    -

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