Service Operations Team Lead

• May 2022 - Present

Senior Admin Associate

• Nov 2021 - May 2022

Client Admin Associate

• Feb 2021 - Nov 2021

Volunteer Assistant

• Nov 2019 - Sep 2020

European Solidarity Corps project with the aim to promote active aging among the elderly who reside in the center. European Solidarity Corps project with the aim to promote active aging among the elderly who reside in the center.

Administrative Assistant

• Jan 2019 - Oct 2019

• Obligations of a Personal Assistant• Performing searches and providing information and recommendations.• Preparing presentations, documents, and other reports.• Filing and organizing paper and electronic documents, such as emails, reports, and other administrative records.• Interacting with customers and third parties, keeping track of their files, and addressing their complaints and requests in a timely manner:o Performing follow-up and regular maintenance of client relationships;o Preparing and delivering documents to clients requesting project information and follow-up; ando Ensuring current projects are completed within deadlines.

Personal Assistant

• Oct 2018 - Dec 2018

Event Coordinator

• Mar 2018 - Oct 2018

Responsibilities as a Event Coordinator • Prepare all typed materials like proposals, contracts,change forms and all other inter-departmental forms accurately. • Distribute Daily Events reports to ensure communication to all internal departments throughout hotel.•Answer banquet and outdoor catering sales inquiries and routing them to appropriate sales manager for handling.•Monitor all correspondence to ensure it meets with Hotel policy and procedures.•Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.•Work closely with the Manager to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs.•Tour, inspect and monitor banquet rooms and presentations.•Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio visual needs.•Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. •Ensure accurate follow up and communication both internally and to the guest / client.•Ensure that all accounts are properly updated in the banqueting system. •Ensure feedback received from host / guests are passed on to all departments.•Ensure a positive working relationship between all departments.Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards• Oversee event happenings and act quickly to resolve problems• Evaluate event’s success and submit reports

Receptionist

• Sep 2017 - Feb 2018

ResponsibilitiesWelcome and greet guests with great courtesyManage room reservations using a computerized reservations systemAddress guests concerns and special requests in a professional and personable mannerEnsure that guests are settled comfortably in their rooms, makes necessary adjustments if neededHelp guests with their things including luggage and other valuablesGet transport for customers and reservations in local restaurantsAnswer telephone calls and transfers these to guest roomsPrepare bills, handle and process checkouts, take paymentsCommunicate with housekeeping and maintenance staff to ensure that great quality service is provided to guestsDeal with complaints and problemsDo other administrative and hospitable functions assigned from time to time