Experience

Argen Corporation

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Digital Production Expeditor/Return Merchandise Authorization Clerk

  • Jul 2008 - Present

  Digital Production Expeditor/Returns Merchandise Authorization Clerk (February 2016-August 2019): • Lead and motivated various team members to complete orders for same day shipping • Encouraged workers to achieve their individual and collective goals while increasing productivity • Implemented measurable procedural workflow improvements Inventory Clerk (August 2015-February 2016) • Individually cycle counted product lines and machine powder in an efficiently and timely manner • Responsible for maintaining inventory levels for the entire Digital Production Floor • Articulated job duties that prompted the hiring of additional personnel, that resulted in increased productivity Digital/Domestic Shipping Associate (September 2014-August 2015) • Prepared and expedited shipment of the dental alloys and digital units • Trained employees how to utilize QAD • Initiated additional terminals to expedite shipping Digital Customer Service Representative (July 2012-September 2014) • Assisted with uploading DPM and SLM files to the website and set-up webinars • Implemented and formatted a browse in QAD that provided status on orders history • Established a colored bag system that identified backorders, which saved time, money and improved on customer retention Receiving and RTV Associate (June 2012-July 2012) • Received, examined and measured incoming alloy and coping returns from customers • Processed 50k backlogged alloy returns, applying credits to accounts in Salesforce Credit and Collection Representative (July 2008-June 2012) • Processed credit applications through Dunn & Bradstreet, skip tracing when necessary • Applied payments, debits and credits to accounts and composed notes in CRM • Created a symbol which alerted incoming payments to be applied to the oldest balance • Succeeded in reducing a large account deficit by collecting 140k-180k in 30 days Show less



Standards of Excellence (a Subsidiary of Sears)

• Greater San Diego Area

• Accounts Receivable and Payable Coordinator

  • Nov 2007 - Jun 2008

  Accounts Receivable and Payable Coordinator (November 2007-June 2008) • Processed bank deposits and posted cash receipts as COD and Net 30 accounts • Performed and assisted with special projects for the General Manager and CEO Expeditor (October 2005-November 2007) • Improved the order assisted program to create a quick at-a-glance tracking log to secure the arrival of daily shipping and installation orders • Sales Representative of customer orders • Expedited, scheduled appliance deliveries and installations to meet customer demand Show less



Home Depot

• Construction
• 700 & Above Employee

• Expeditor

  • Oct 1990 - Sep 2005

  Expediter (2002-2005): • Communicated daily with vendors on special orders • Updated customer’s expectant delivery dates, delays and adjusted retail pricing • Improved the follow-up of special orders by creating specified symbols to expedite orders Call Center (2000-2002): • Serviced incoming customer calls on product and service inquiries • Consistently met the required wrap up time while using informative reading tools and the internet • Selected to train on location for employees at the Kissimmee, Florida Home Depot Call Center Delivery Will Call Coordinator (1998-2000): • Assigned delivery pick lists to order fulfillment personnel • Scheduled and prioritized deliveries based on zip code • Dispatched and received calls from drivers regarding re-routed deliveries and informed customer of delays Return to Vendor Clerk (1996-1998): • Maintained a strong working relationship with vendors, receiving return goods authorized approvals • Assisted with the conjoining receiving department daily tasks Sales Associate (1993-1996): • Answered customer inquiries of product features and procedures • Maintained in-stock and safety conditions of the sales floor Head Cashier (1990-1993): • Supervised, trained, serviced and scheduled the weekly schedule for 10-15 cashiers • Submitted performance appraisals and recommendations for cashiers’ advancements Show less