Gali Rom-Amsili

Customer Success Manager at Intent IQ
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Herzliya, Tel Aviv District, Israel, IL
Languages
  • English Native or bilingual proficiency
  • French Elementary proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Salesforce Certified Advanced Administrator (SCAA)
    AllCloud
    May, 2023
    - Nov, 2024
  • CX Customer Experience
    Reichman University - Executive Education
    Apr, 2023
    - Nov, 2024
  • Salesforce Certified Advanced Administrator (SCAA)
    AllCloud
    Apr, 2023
    - Nov, 2024
  • Pizzaiolo
    -

Experience

  • Intent IQ
    • United States
    • Internet Publishing
    • 1 - 100 Employee
    • Customer Success Manager
      • Nov 2020 - Present

      Facilitated the onboardingg process and drove product adoption for customers by optimizing internal processes and implementing CS supporting tools, including Salesforce and Ever After customer-facing portal Gathered and provided customer feedback and input to the productroadmapp, acting as a voice for customers regarding issues, opportunities, and enhancements Improved internal processes by leading Salesforce administration and identifying areas for improvement. Monitored client retention parameters, facilitated contract renewals and amendments , and ensured support processes were followed (POC deadlines, ticketing system, billing, etc.) Responded to customer requests for services, products, and company information, via Slack, email, and in-person meetings Collaborated with diverse stakeholders to drive company strategy agenda and assisted customers with inquiries, issues, and concerns by providing relevant information and utilizing Excel for data analysis and reporting. Maintained and organized the online customer account database, ensuring accuracy and completeness. Produced weekly and monthly reports on customer interactions using Excel to track progress and identify areas for improvement Show less

  • GALIROMA PIZZA
    • Israel
    • Restaurants
    • Entrepreneur - GALIROMA Pizza
      • Jan 2016 - Sep 2020

      Qualified Pizzaiolo in Rome, Italy GALIROMA PIZZA AL TAGLIO Qualified Pizzaiolo in Rome, Italy GALIROMA PIZZA AL TAGLIO

  • GALIROM
    • France
    • Real Estate
    • Real Estate Agent
      • Jun 2001 - Dec 2015

      • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties. • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use. • Developed and maintained relationships with clients through networking, postcards and cold calling. • Communicated with clients to understand property needs and preferences. • Generated leads for sales and rental properties through cold calls and referrals. • Guided clients from beginning to end of home buying process in choosing right property. Show less

  • Technologies Group
    • Herzliyya, Tel Aviv, Israel
    • Client Account Manager
      • Jan 1996 - Dec 2001

      • Created and presented media and advertising packages to prospective customers. • Developed strong relationships with advertisers and negotiated pricing following established procedures. • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale. • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts. • Helped customers in determining design and layout of sold and spec ads. • Participated yearly International Hi-tech exhibitions, to enhance relations with parent Company of Israeli based companies or represented in Israel. • Prepared and delivered sales presentations to overseas company to raise advertising budgets to their local agents and sell new advertising programs. Show less

  • Eskel Jawitz Real Estate
    • City of Johannesburg, Gauteng, South Africa
    • Real Estate Agent
      • Jan 1992 - Dec 1995

      Created virtual tours of homes listed, providing potential buyers with additional exposure to properties. Marketed and sold property for clients by hosting open houses and advertising online and in print. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Developed and maintained list of available properties suited to different needs and budgets. Communicated with clients to understand property needs and preferences. Generated leads for sales and rental properties through cold calls and referrals. Negotiated contracts on behalf of clients. Show less

Education

  • pmsphere - Leading Products to Success
    Customer Successes Manager, Customer Service Management
    2022 - 2022
  • Open University Israel
    Bachelor's degree, Psychology

Community

You need to have a working account to view this content. Click here to join now