Experience

Administrative Office of the Courts, Arkansas

• Law Practice
• 1 - 100 Employee

• Deputy Clerk

  • Jul 2022 - Present

  As a Deputy Clerk, I process all incoming appeal records and check them for compliance against the Arkansas Appellate court rules. Once a record is compliant, I create the online case file available for public view in the court's database. I assist attorneys by verbally walking them through the steps of electronically filing appeal records. Coordinate with attorneys, circuit clerks, and court reporters with compliance checks, and gather exhibits and other required documents. As a Deputy Clerk, I process all incoming appeal records and check them for compliance against the Arkansas Appellate court rules. Once a record is compliant, I create the online case file available for public view in the court's database. I assist attorneys by verbally walking them through the steps of electronically filing appeal records. Coordinate with attorneys, circuit clerks, and court reporters with compliance checks, and gather exhibits and other required documents.



Delta Dental of Arkansas

• United States
• Insurance
• 100 - 200 Employee

• Dental review Specialist

  • Oct 2021 - Jul 2022

  As a Dental Review Specialist, I was responsible for accurately and timely reviewing dental claims and processing them for payment, with an on-average claim process rate of 90-plus claims daily. I was required to check dental procedures against policy requirements. Coordinate with Dental offices to request documentation for claims awaiting approval for additional information.

• Customer Service Representative

  • Oct 2020 - Oct 2021

  As a Call Center Representative, I was responsible for following HIPPA guidelines and verifying customers' identity before providing them with assistance. I also adhered to quality standards by achieving a 97% accuracy on quality assurance for customer service. Answered 60-plus calls a day, assisting customers with benefit breakdowns, address changes, and claim details while coordinating with other departments to solve customer issues.