Mortgage Loan Officer

• Sep 2022 - Present

Business Development

• Mar 2022 - Sep 2022

Manager of Sales

• Oct 2019 - Mar 2022

OT Client Support Executive

• Oct 2018 - Oct 2019

General Manager

• Nov 2016 - Sep 2018

General Manager - I oversee a sports arena facility which includes stadium seating for 1,000, a bar, concessions, and a pro-shop. I manage and develop employees, programs, and events while promoting Xfinity Sports Arena’s company standards and values. This facility hosts a variety of events including inline hockey, volleyball, inline speed skating, roller skating, lacrosse & dodgeball. Human Resources & Administration • Oversee employee relations, compliance to guidelines & operating procedures, internal staffing situations and resolutions. • Communicate goals and expectations to ensure consistency within staff. • Oversee facility scheduling and events including rec leagues, tournaments, facility competitions, training camps, Learn-to-Skate programs and all special events. • Develop and implement policies and long-range plans for facility. • Accountable for all financial assets of the facility, oversee and ensure accurate record keeping and management of statistical and financial information of programs. Program Growth & Management • Increased adult rec leagues from 15 teams to 29 teams. • Oversee administration of all hockey and skating schedules. Coordinate facility master schedule to ensure productivity of floor programming. • Establish and maintain pricing strategy for all programs and events. • Maintains highest level of Guest Service both internally and externally. • Demonstrate the initiative and commitment to communication and teamwork to assure optimal Guest Service. Marketing & Business Development • Took over management of social media strategy and grew company pages on Facebook by 5%, Instagram by 1000% and Twitter by 10%. • Managed collateral assets for multiple sponsors including Sam’s Club, Assured Partners & Pepsi. Show less

Director of Membership and Development

• Jan 2015 - Feb 2017

Director, Membership & Development – My primary focus included engaging, managing and growing our membership base, consisting of premier industry events, trade vendors and suppliers. It also involved creating strategic partnerships with sponsors, brands and corporate partners throughout the running community and ensuring sponsor fulfillment. I innovated our fundraising efforts to benefit US Olympic hopefuls and youth running initiatives. As part of a virtual team, we lead the industry through annual research reports, educational industry content, and hosted networking events and the leading annual conference in the running industry. • Increased average revenue per member by restructuring membership structure. • As chairman of technology committee, I led the research efforts to select and then manage the project of implementing new member management platform. • Redesigned fundraising platform to include social awareness and partnership with USATF. • Grew member benefits by formalizing communications material and organization of content library. • Drove revenue through new and former clients, and member renewals. Show less

Senior Account Executive, Endurance Sports

• Apr 2011 - Sep 2014

As Account Executive for the Active Network, I partner with race organizations and event coordinators to simplify the registration process and help them reach and exceed their goals. In addition, we coordinate customized marketing plans which increase revenue, maximize sponsor exposure and add value for participants. With over 15 years experience in sales, marketing and account management, I understand the power of delivering easy-to-use tools to strengthen brand recognition for the sports organizer and their sponsors. Being a runner and triathlete myself, I love the ability to combine my career with my personal passion for the sports industry! Show less

Volunteer Social Media Coordinator

• Jul 2013 - Jan 2014

Utilize social media channels to communicate and increase the efforts of this local non-profit agency, supporting local families in need. Utilize social media channels to communicate and increase the efforts of this local non-profit agency, supporting local families in need.

National Account Executive

• Jul 2010 - Mar 2011

As National Account Executive, I built relationships with banks and lending institutions from small local credit unions to the top banks in the country. Having a national license simplifies the process for our clients in offering everything from title to bankruptcy and foreclosure services. In regards to the client, we do whatever it takes and you will find our customer service is second to none! As National Account Executive, I built relationships with banks and lending institutions from small local credit unions to the top banks in the country. Having a national license simplifies the process for our clients in offering everything from title to bankruptcy and foreclosure services. In regards to the client, we do whatever it takes and you will find our customer service is second to none!

Manager of Business Development

• Jul 2009 - Jun 2010

Created partnerships with top producing real estate experts and lending professionals to grow production. Overcame challenges of personnel transition and company merger to renew previous relationships and establish new ones. Developed a cross-sell joint partnership with internal operational team to maximize client retention to consistently remain a top performer. • Birthed and implemented a “Red Carpet” client service program to exceed client expectations and build long term relationships with them and their customers. • Trained clients on marketing tools, flyers and product manuals helping them to increase their production. • Obtained client feedback and worked with internal team to enhance service levels. • Create training calendar, implemented and facilitated training classes. Show less

Regional Manager of Business Development

• Jan 2009 - Jun 2009

As a Regional Manager of Business Development, I was responsible to identify opportunities and drive profitable business by selling Corporate Card solutions to middle market business segments. Working virtually, I researched and qualified business potential in clients to grow and maintain an established pipeline. In addition, I partnered with internal teams to cross-sell clients utilizing networking skills and a comprehensive marketing strategy. My accomplishments include: • Built a non-established account base into pipeline of 59 business clients. • Grew new client usage to $4.75 million. • Expanded existing client usage to $4.9 million. • Developed an extensive network of contacts and business partners to identify leads and build pipeline. • Presented value of American Express solutions to assist in meeting clients’ business objectives. Show less

Account Executive

• 2004 - 2007

Citi Home Equity was a branch of Citigroup, a global financial services company ranked #1 in the United States in holding assets. As a Strategic Account Manager, I constantly profiled potential clients to determine business potential, then established and maintained relationship with them to monitor performance and search for areas of opportunity in relation to volume, closing ratios and production goals. In addition, I trained clients on Citi’s website programs, including an automated underwriting engine and a paperless uploading process; maintained rapport with internal operations team utilizing most current policy and operating procedures, consistently stayed aware of industry changes and provided competitive feedback, in effort to implement program enhancements to remain a leader in the industry. Some of my successes include: • Built non-established account base into 90 active producing clients. • Achieved closing ratio of 64%, highest on team. • Established pipeline into $4 million a month, becoming the #2 salesperson on a team of six. • Consult with clients to develop and implement marketing plans, and assisted them with marketing materials. Show less

Account Executive

• Jun 2003 - Oct 2004

Managed business relationships of active account base between 40-45 wholesale mortgage brokers. Established relationships with cross-sell joint venture partners and jointly implemented efforts to increase market share. Trained clients on website programs, including automated underwriting engine, submission system and online lock program. I also utilized a report management system to locate areas of opportunity to increase penetration levels, closing ratios and active account status. • Increased pipeline from $1.2 million to $9.3 million within six months. • Interacted with multiple levels of company’s structures to develop business and marketing plans. • Managed client and internal communication to ensure timely completion of transactions. • Responded immediately to clients concerns to avoid long-term areas of concern. • Planned and organized sales summits to increase client relations. Show less

Account Executive

• 2001 - 2003

Responsible for creating and maintaining professional business relationships with account list of 50-60 wholesale mortgage brokers. Consulted client base of wholesale mortgage brokers in order to educate them regarding the benefits of the home equity program. • Discovered ways to assist client base increase their productivity and income by training their customer base on the advantages of utilizing the equity in their home. • Monitored production spreadsheet, searching to locate areas of opportunity to increase penetration levels, closing ratios and active accounts. • Provided marketing materials, website tools and training information to ensure clients utilize current industry leading presentation materials. Show less

Consultant

• May 1996 - Jun 2001

Consultant - Overcame obstacles to implement new channel of home equity division. Supported correspondent and wholesale AE's by educating them and their client base on the home equity program. Increased penetration levels by monitoring production goals. • Created entire platform of marketing tools, flyers and product manuals. • Maintained feedback data and analyzed information to implement program enhancements. • Produced a weekly communication informing clients of policy and program enhancements and status reports. • Developed and updated penetration spreadsheet, utilizing this information to devise sales plan to increase business. • Created and implemented training criteria to introduce home equity program. Sales Trainer - Designed and implemented a sales training platform incorporating coaching, monitoring and development of sales team. Program increased effectiveness, monthly loan fundings per sales rep and customer satisfaction. • Drafted training program of consultative sales process, including the training materials and classroom exercises. • Facilitated sales training classes and train the trainer courses. • Standardized and implemented a call coaching evaluation program. Sales Manager - Successfully lead a team of 25-35 Sales Reps in delivery of home equity products. Proactively coordinated policy and operating procedures on an ongoing basis within internal departments. • Implemented a real-time management program, monitoring production numbers, allowing better staffing forecasts. • Responsible for hiring, coaching, monitoring and development of sales team. • Communicated with all levels of corporation to report progress, enhance programs and share business strategies. Relationship Manager - Became top performer on both outbound and inbound sales teams. • Became second Sales Rep in organization to hit $1 million a month in sales production. • Partnered with marketing division on several projects. Show less