Galateia Charatsi
Account Management Intern at McCann Worldgroup Greece- Claim this Profile
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English Professional working proficiency
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French -
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Spanish -
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Italian -
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Greek Native or bilingual proficiency
Topline Score
Bio
Credentials
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Youth Pass: Positive Discipline – Training course under the Erasmus + Programme
European UnionOct, 2022- Nov, 2024 -
Translation Course
NKUA Foreign Language Teaching CenterSep, 2022- Nov, 2024 -
Certificato di Lingua Italiana CELI 5 (C2)
Università per Stranieri di PerugiaNov, 2021- Nov, 2024 -
Project Management: The Basics for Success
CourseraNov, 2020- Nov, 2024 -
Diploma de Español como Lengua Extranjera DELE C1
Instituto CervantesOct, 2020- Nov, 2024 -
Entrepreneurial Skills Pass
JA EuropeJun, 2017- Nov, 2024 -
Diplôme de Langue et Littérature Française Sorbonne C2
Université Paris-SorbonneMay, 2017- Nov, 2024 -
Cambridge Proficiency in English
University of CambridgeMay, 2016- Nov, 2024
Experience
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McCann Worldgroup Greece
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Greece
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Advertising Services
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1 - 100 Employee
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Account Management Intern
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Sep 2023 - Present
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INTERSPORT Group
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Switzerland
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Retail
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700 & Above Employee
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Sales Assistant
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Dec 2022 - Sep 2023
Duties: - Ensuring high levels of customer satisfaction through excellent sales service - Maintaining outstanding store condition and visual merchandising standards - Maintaining a fully stocked store - Handling incoming orders and conducting outgoing orders - Cashier duties Duties: - Ensuring high levels of customer satisfaction through excellent sales service - Maintaining outstanding store condition and visual merchandising standards - Maintaining a fully stocked store - Handling incoming orders and conducting outgoing orders - Cashier duties
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PRC GROUP THE MANAGEMENT HOUSE S.A.
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Greece
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Business Consulting and Services
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1 - 100 Employee
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Call Center Representative
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Feb 2021 - Sep 2021
AB Vassilopoulos Open Line - Customer Service Duties: - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of a caller’s request - Interdepartmental communication to resolve more complex issues AB Vassilopoulos Open Line - Customer Service Duties: - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of a caller’s request - Interdepartmental communication to resolve more complex issues
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Education
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Athens University of Economics and Business
Bachelor's degree, Business -
Athens University of Economics and Business
Teacher Education Program, Education