Galateia Charatsi

Account Management Intern at McCann Worldgroup Greece
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Contact Information
us****@****om
(386) 825-5501
Location
Piraeus, Attiki, Greece, GR
Languages
  • English Professional working proficiency
  • French -
  • Spanish -
  • Italian -
  • Greek Native or bilingual proficiency

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Credentials

  • Youth Pass: Positive Discipline – Training course under the Erasmus + Programme
    European Union
    Oct, 2022
    - Nov, 2024
  • Translation Course
    NKUA Foreign Language Teaching Center
    Sep, 2022
    - Nov, 2024
  • Certificato di Lingua Italiana CELI 5 (C2)
    Università per Stranieri di Perugia
    Nov, 2021
    - Nov, 2024
  • Project Management: The Basics for Success
    Coursera
    Nov, 2020
    - Nov, 2024
  • Diploma de Español como Lengua Extranjera DELE C1
    Instituto Cervantes
    Oct, 2020
    - Nov, 2024
  • Entrepreneurial Skills Pass
    JA Europe
    Jun, 2017
    - Nov, 2024
  • Diplôme de Langue et Littérature Française Sorbonne C2
    Université Paris-Sorbonne
    May, 2017
    - Nov, 2024
  • Cambridge Proficiency in English
    University of Cambridge
    May, 2016
    - Nov, 2024

Experience

    • Greece
    • Advertising Services
    • 1 - 100 Employee
    • Account Management Intern
      • Sep 2023 - Present

    • Switzerland
    • Retail
    • 700 & Above Employee
    • Sales Assistant
      • Dec 2022 - Sep 2023

      Duties: - Ensuring high levels of customer satisfaction through excellent sales service - Maintaining outstanding store condition and visual merchandising standards - Maintaining a fully stocked store - Handling incoming orders and conducting outgoing orders - Cashier duties Duties: - Ensuring high levels of customer satisfaction through excellent sales service - Maintaining outstanding store condition and visual merchandising standards - Maintaining a fully stocked store - Handling incoming orders and conducting outgoing orders - Cashier duties

    • Greece
    • Business Consulting and Services
    • 1 - 100 Employee
    • Call Center Representative
      • Feb 2021 - Sep 2021

      AB Vassilopoulos Open Line - Customer Service Duties: - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of a caller’s request - Interdepartmental communication to resolve more complex issues AB Vassilopoulos Open Line - Customer Service Duties: - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of a caller’s request - Interdepartmental communication to resolve more complex issues

Education

  • Athens University of Economics and Business
    Bachelor's degree, Business
    2019 - 2023
  • Athens University of Economics and Business
    Teacher Education Program, Education
    2022 - 2023

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