Experience

Lighthouse SA

• Greece
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Delivery Manager

  • May 2022 - Present



LIKNOSS

• IT Services and IT Consulting
• 1 - 100 Employee

• • Dec 2019 - Feb 2022

  Roles: CTO, CISOResponsibilities:• Lead the Technology Division of the company. Manage teams of Software Developers and Infrastructure Experts, utilizing a wide range of technologies and tools. • Responsible for the successful design, implementation and delivery of all internally developed and outsourced S/W development projects, coordinating multi-cultural & geographically disperse teams.• Responsible for the delivery of critical Managed IT Services towards Liknoss client base & affiliate network located throughout Europe, Middle East & Africa. • Responsible for the preparation of the company towards the ISO 27001 certification, collaborating with all internal & external stakeholders to achieve strict security objectives. Show less

• • Oct 2018 - Nov 2019



OTE Group of Companies (HTO)

• Greece
• Telecommunications
• 700 & Above Employee

• Technical Account Manager

  • Apr 2014 - Sep 2018

  Role: Senior Technical Account Manager for the T-Mobile Netherlands Project in the Business Intelligence, ERP & RBP (Rating – Billing – Payments) sectors. Responsibilities: • Responsible for the IT Service Delivery (Technical & Functional Application Management) to T-Mobile Netherlands in the Business Intelligence, ERP & RBP (Rating – Billing – Payments) sectors. Lead a Greece located team of 10 IT Experts, • Coordination of Virtual Agile DevOps Teams towards successful S/W Development Deliveries, ensuring that Operational Objectives & Non Functional Requirements are met. Team members located in Greece, the Netherlands, India. • Coordination of Infrastructure, Database Administration and Application Support teams to successfully handle new demands and transformation projects. • Design and Continuous Improvement of Incident, Problem, Release & Configuration Management processes. • Actively involved in negotiating Service Level Agreements with the customers, setting and ensuring that respective KPIs are met. Show less



PayOnSpot Services

• Greece

• Founder & IT Director

  • Feb 2012 - Jan 2017

  Company Activity: Commercial firm specialized to provide end-to-end Payment oriented IT Solutions. Product Name: “PayOnSpot” Product Description: Software Solution oriented to provide Bill Remittance as a Service to Retail Points of Sale. Installation Base: PayOnSpot was adapted & installed in the biggest Retail Chain in Greece in 340 Stores. Also in a number of additional standalone stores & smaller retail chains. Role: I was the Co-Founder of the Company and the IT Director. Responsibilities: • Led the software design, implementation and continuous improvement of the Product. Integration with different payment providers and ERP Systems. • Designed, implemented and supervised the support of the underlying infrastructure on the cloud (Amazon Web Services). • Installation of the Solution in the entire customer base. • Operational Support of the solution, partnered with a Certified Payment Institution. Show less



Cinsight Advisory Ltd

• IT Project Manager

  • Sep 2012 - Mar 2014

  Company Activity: Business consulting firm with specialization in the areas of Customer Service and Delinquent Portfolio Management. Product Name: “CorRal” Product Description: a Business Intelligence Platform for Delinquent Portfolio Collection & Management. Installation Base: Coral was adapted & installed in 2 different Debt Collection Companies in a POC (Proof Of Concept) phase. Role: Project Manager & Solution Architect Team: For the Implementation of the Solution I managed a team of Software Developers, Testers, Subject Matter Experts in Delinquent Portfolio Collection & Management,, expert in predictive analytics. For the adaptation & installation phases, the stakeholder list was extended with a number of end-users and decision makers from the customer side. Responsibilities: • Responsible for the technical design and implementation of the product. Technologies used: Microsoft BI Platform & Kimball Group Methodology. • Managed the Integration of the CorRal BI Platform with several Debt Collection CRM Applications. • Adopted & Delivered the solution to 2 different Collection Companies. Show less



SK&G Solutions

• Co-Founder, IT Director & Project Manager

  • May 2005 - Sep 2012

  Company Activity: IT Consulting Company acting as sub-contractor for the development and operational support of bespoke S/W Solutions. Major Projects: - Cooperation with IMS S.A. for the Operational Support and International Expansion of its Commercial S/W Solutions. - Cooperation with AQS Ltd. for the implementation of S/W Solutions for Local Authorities. Role: I was the Co-Founder of the Company. Responsibilities: • Lead IMS S.A. Commercial Software Department consisting of 8-10 Developers, Operation specialists & infrastructure engineers. • Held full responsibility for the adaptation and delivery of “FoneBox” Retail Sales Network Commissioning Software for Germanos S.A. in Romania (2006-7) and Bulgaria (2008-9). • Cooperated with IMS S.A. for the design and implementation of the “Any.Bill” bill remittance system. Supervised the expansion of the system through the integration of new payment types. • Supervised the technical support (Levels 2 & 3) of all the applications developed by IMS commercial software department. • Cooperated with AQS Ltd. for the design and implementation of a comprehensive Complaints Management System for Local Authorities. Supervised the implementation and delivery of the solution to the Municipality of Megara, Attika. Show less



INNOVATIVE MICRO SOLUTIONS SA

• Greece
• Software Development
• 1 - 100 Employee

• Solution Architect & Senior S/W Engineer

  • Sep 2000 - May 2005

  Company Activity: Information Technology consulting firm, specializing in the design, implementation and support of integrated MIS solutions. Product Name: "FoneBox" Subscription Management System & Retail Chain Commissioning System for the Telecommunication and Retail Sectors. Customer Base: Major Telecommunication and Retail Companies in Greece & the Balkans: Germanos S.A., Cosmote S.A., Sanyo Hellas S.A., E-Value S.A., Lannet S.A. and others. Role: Solution Architect & Senior Software Engineer Team: Coordinated a team of Software Developers & testers. Responsibilities: • Designed the Subscription Management Systems & Retail Chain Commissioning Systems. Designed the respective customizations according to the needs of each Customer. • Responsible for analyzing, designing the tools and implementing the data transformation project from legacy systems to a Unified Customer Base System for Germanos S.A. • Standardized software development procedures. Developed tools that reduced software delivery time by more than 50%." Show less



Redcom SA

• Attiki, Greece

• Senior S/W Engineer

  • Jun 1997 - Jan 1999

  Company Activity: Software Design & Development, focusing on B2B solutions related to the Advertising Sector. Product Name: "AMS", Advanced Management System Product Description: Platform for handling Advertising in Television & Radio Broadcasting Channels. Customer Base: - Ledra S.A. Advertising Company - Multichoice S.A. Cable Television Company in Greece - Lumiere S.A. Cable Television Company in Cyprous Role: Software Engineer & Solution Architect Team: I was part of a team of 4 Software Developers, 1 Tester & 1 Senior Solution Architect/Project Manager. Responsibilities: • Assisted the Solution Architect in the Design of the Software Solution • Implemented the Database part of the solution • Developed a comprehensive set of reusable libraries to cover the basic functionality. • Negotiated specifications for the adaptation of the application to each of the customers • Assisted in the installation of the Solution to the above companies, • Delivered relevant technical documentation Show less



Municipality of Amaroussion

• • Sep 1996 - Sep 1997

  Taught Microsoft Windows and Microsoft Office Applications (Word, Excel, PowerPoint, and Access) to municipal citizens and employees.

• • Sep 1995 - Sep 1997

  Developed software for the Athletic Center, for the decisions of the municipal council and for the urban planning department