Gail Ware
Case Manager Senior Specialist at AGIA Affinity- Claim this Profile
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Bio
Debby Bycroft
Gail is exceptionally proficient and excels in prioritizing tasks and completing them with time to spare. She is always willing to help others to fully understand their assigned tasks and is extremely skilled at finding solutions to difficult problems. Gail's skill and talent would be make her an invaluable resource to any organization.
Debby Bycroft
Gail is exceptionally proficient and excels in prioritizing tasks and completing them with time to spare. She is always willing to help others to fully understand their assigned tasks and is extremely skilled at finding solutions to difficult problems. Gail's skill and talent would be make her an invaluable resource to any organization.
Debby Bycroft
Gail is exceptionally proficient and excels in prioritizing tasks and completing them with time to spare. She is always willing to help others to fully understand their assigned tasks and is extremely skilled at finding solutions to difficult problems. Gail's skill and talent would be make her an invaluable resource to any organization.
Debby Bycroft
Gail is exceptionally proficient and excels in prioritizing tasks and completing them with time to spare. She is always willing to help others to fully understand their assigned tasks and is extremely skilled at finding solutions to difficult problems. Gail's skill and talent would be make her an invaluable resource to any organization.
Credentials
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Certified Team Supervisor
Management and Strategy InstituteDec, 2019- Oct, 2024 -
Six Sigma Yellow Belt
VMEdu Inc.Dec, 2019- Oct, 2024 -
Lean Six Sigma White Belt Certification
Management and Strategy InstituteNov, 2019- Oct, 2024 -
Project Management Essentials Certified
Management and Strategy InstituteNov, 2019- Oct, 2024 -
Associate, Customer Service (ACS)
LOMAFeb, 2019- Oct, 2024 -
Associate, Life Management Institute (ALMI)
LOMAJun, 2018- Oct, 2024 -
Notary Public
SECRETARY OF STATE, ARIZONASep, 2020- Oct, 2024
Experience
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AGIA Affinity
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United States
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Insurance
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100 - 200 Employee
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Case Manager Senior Specialist
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Jan 2018 - Present
•Subject Matter Expert (SME) for New Business Underwriting for new business, upgrades, renewals, reinstatements, marketed campaigns and other various tasks related to underwriting •Senior team member for high-level projects •Conduct Quality Assurance audits for carriers and partners •Serve as a liaison between interdepartmental, clients, carriers and partners to navigate through areas of conflict •Produce process procedures for standard and marketed campaigns for underwritten… Show more •Subject Matter Expert (SME) for New Business Underwriting for new business, upgrades, renewals, reinstatements, marketed campaigns and other various tasks related to underwriting •Senior team member for high-level projects •Conduct Quality Assurance audits for carriers and partners •Serve as a liaison between interdepartmental, clients, carriers and partners to navigate through areas of conflict •Produce process procedures for standard and marketed campaigns for underwritten book of business •Perform advanced -level functions of case-specific underwriting risk assessments •Produce high level reports for the underwritten book of business
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Underwriting Case Specialist & Document Intake Lead
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Jul 2011 - Jan 2018
•SME for the Underwriting Operations new business, upgrades, renewals and reinstatements and Document Intake for incoming applications and documents •Senior team member for high-level projects while performing advanced-level functions of case-specific underwriting risk assessments and updated various databases •Conducted Quality Assurance audits for carriers and partners •Served as a liaison between interdepartmental, clients, carriers and partners to navigate through areas of… Show more •SME for the Underwriting Operations new business, upgrades, renewals and reinstatements and Document Intake for incoming applications and documents •Senior team member for high-level projects while performing advanced-level functions of case-specific underwriting risk assessments and updated various databases •Conducted Quality Assurance audits for carriers and partners •Served as a liaison between interdepartmental, clients, carriers and partners to navigate through areas of conflict •Served as a backup to nightly deposits, nightly database mass updates of policies, validation of Policy Issue applications, MBAM documentation, as well as opening, sorting, batching and scanning of incoming applications and documents •Produce reports for incoming mail and production numbers for Policy Issue and Member Benefits Maintenance departments
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Policyholder Maintenance Rep, Premium Administration & AAPG Lead
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Feb 2008 - Jul 2011
•SME for the Policyholder Maintenance Representatives, Premium Administration & AAPG teams that consisted of thirteen individuals •Serve as a liaison between interdepartmental, clients, carriers and partners to navigate through areas of conflict •Assisted supervisor in reviewing, revising & updating procedural documentations •Served as backup for the PHM & PA representatives •Created and distributed monthly reports & special reporting requests for various departments •Coordinated… Show more •SME for the Policyholder Maintenance Representatives, Premium Administration & AAPG teams that consisted of thirteen individuals •Serve as a liaison between interdepartmental, clients, carriers and partners to navigate through areas of conflict •Assisted supervisor in reviewing, revising & updating procedural documentations •Served as backup for the PHM & PA representatives •Created and distributed monthly reports & special reporting requests for various departments •Coordinated work-flow assignments for associates •Processed verifications of insurance policies for State funded programs & funeral homes •Responsible for providing cash value quotes and surrendered policies with cash value to members •Assisted with additional training with associates
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Policyholder Maintenance Representative
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Apr 2007 - Feb 2008
•Exceeded assigned metrics for clients and carriers •Reviewed and updated policies and account records and documentation •Processed monthly reports & assumed special projects •Provided exceptional customer service via phone for the AAPG team
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Arizona Department of Insurance
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Phoenix, Arizona
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Exam Technician II
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Feb 2005 - Apr 2007
•Ensure compliance of documents and applications submitted prior to issuing and renewing individual/agency insurance licenses for all lines of authority •Corresponded to high volumes of emails & telephone calls with insurers regarding licensing questions and status of applications •Ensure compliance of documents and applications submitted prior to issuing and renewing individual/agency insurance licenses for all lines of authority •Corresponded to high volumes of emails & telephone calls with insurers regarding licensing questions and status of applications
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Education
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2012 - 2020
Grand Canyon University
Bachelor of Science in Psychology, Psychology -
2002 - 2004
High-Tech Institute
Associate of Arts and Sciences (AAS), Practical Technologist in Radiology -
2001 - 2002
The Bryman School of Arizona
Diploma, Practical Technologist in Radiology -
1988 - 1992
SOUTH HIGH SCHOOL
REGULAR HIGH SCHOOL, General High School
Community
