Gail Murdoch
Senior Care Worker at Blue Care- Claim this Profile
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Bio
Experience
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Blue Care
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Australia
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Hospitals and Health Care
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500 - 600 Employee
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Senior Care Worker
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Jul 2006 - Present
Queensland’s leading in-home, retirement living and aged care provider. Delivering tailored support for clients, to improve their quality of life and encourage community engagement. Key points include:• Manage personal care team• Policies, procedures, compliance & audit• Government liaison• Scheduling staff to meet client daily living and personal care requirements• Continuous professional improvement and development of self and team• Maintain a high standard of customer service• Interviewing and onboarding of new team members• Complaints and compliments management• Conduct regular reviews of clients • Create written professional development plans for staff
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Shop Assistant
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1997 - 1998
Newtown Total Health Centre offers traditional and alternative remedies, products and consultations to the local community. Key responsibilities include:• Manage daily activities of the centre • Order and display stock• Maintain a high standard of customer service• Maintain excellent cash handling skills• Assist therapists when required Newtown Total Health Centre offers traditional and alternative remedies, products and consultations to the local community. Key responsibilities include:• Manage daily activities of the centre • Order and display stock• Maintain a high standard of customer service• Maintain excellent cash handling skills• Assist therapists when required
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Westpac
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Australia
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Banking
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700 & Above Employee
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Customer Service Officer
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Apr 1990 - Jul 1994
Westpac is one of Australia's largest financial services brands. Key roles included:• Maintain a high standard of customer service• Supervision and training of staff• Apply knowledge of policies, procedures and audit requirements• Complaints management • Maintain excellent cash handling skills Westpac is one of Australia's largest financial services brands. Key roles included:• Maintain a high standard of customer service• Supervision and training of staff• Apply knowledge of policies, procedures and audit requirements• Complaints management • Maintain excellent cash handling skills
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Education
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TAFE Queensland Brisbane
Auslan Sign Language Cetificate, Completed -
Australian Centre for Grief and Bereavement
Grief and Bereavement Training, Completed -
Mission Australia Training Institute
Cert IV Home and Community Care, Competent -
Mission Australia Training Institute
Cert III Home and Community Care / Aged Care, Competent