Experience

Blue Care

• Australia
• Hospitals and Health Care
• 500 - 600 Employee

• Senior Care Worker

  • Jul 2006 - Present

  Queensland’s leading in-home, retirement living and aged care provider. Delivering tailored support for clients, to improve their quality of life and encourage community engagement. Key points include:• Manage personal care team• Policies, procedures, compliance & audit• Government liaison• Scheduling staff to meet client daily living and personal care requirements• Continuous professional improvement and development of self and team• Maintain a high standard of customer service• Interviewing and onboarding of new team members• Complaints and compliments management• Conduct regular reviews of clients • Create written professional development plans for staff



Newtown Total Health Centre

• Shop Assistant

  • 1997 - 1998

  Newtown Total Health Centre offers traditional and alternative remedies, products and consultations to the local community. Key responsibilities include:• Manage daily activities of the centre • Order and display stock• Maintain a high standard of customer service• Maintain excellent cash handling skills• Assist therapists when required Newtown Total Health Centre offers traditional and alternative remedies, products and consultations to the local community. Key responsibilities include:• Manage daily activities of the centre • Order and display stock• Maintain a high standard of customer service• Maintain excellent cash handling skills• Assist therapists when required



Westpac

• Australia
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Apr 1990 - Jul 1994

  Westpac is one of Australia's largest financial services brands. Key roles included:• Maintain a high standard of customer service• Supervision and training of staff• Apply knowledge of policies, procedures and audit requirements• Complaints management • Maintain excellent cash handling skills Westpac is one of Australia's largest financial services brands. Key roles included:• Maintain a high standard of customer service• Supervision and training of staff• Apply knowledge of policies, procedures and audit requirements• Complaints management • Maintain excellent cash handling skills