Experience

ANTIOCH UPPER GRADE SCHOOL

• United States
• Education Administration Programs
• 1 - 100 Employee

• Study Hall Supervisor

  • Aug 2019 - Present

  Study Hall

• Library Media Specialist

  • Aug 2019 - Present


District 41 and District 34
• Permanent Substitute Teacher and Substitue Teacher

  • 2014 - 2019


Allstate Annuities

• Project Leader/Customer Service Represenative

  • Dec 1993 - Apr 2003

  Project Team Leader: 12/2002 – 04/2003 Staff Applications Professional: 12/2000 – 12/2002 Applications Professional and Systems Document Designer: 12/1998 – 12/2000 Systems Document Designer: 6/1998 – 12/1998 Senior Operations Analyst: 2/1996 – 06/1998 Senior Service Representative: 12/1994 – 2/1996 Sales Support Representative: 12/1993 – 12/1994 •Project leader liaison between multiple internal departments (Legal, Compliance, Actuarial, Annuity Systems, Marketing, and Product Design) •Responsible for the content and design of all written correspondence •Responsible for the development, processing, and mailing of all correspondence •Provided solutions and services through system development to support, resolve, and improve business partners’ technology objectives •Team leader for the customer service department •Responsible for documenting state required customer complaints •Assisted management on difficult customer inquiries •Developed and documented opportunities for improvement •Provided customer service training •Resolved customer complaints •Processed customers annuity service financial and non-financial requests •Improved internal company processes Show less