Experience

The Westin Portland Harborview

• United States
• Hospitality
• 1 - 100 Employee

• Concierge/ Service Express Agent

  • 2015 - Present

  • Monitor Email for guest requests for guests and management • Maintain All Correspondence with local touring companies, restaurants, museums and other local businesses • Welcome Platinum Guests upon Arrival • Connect with current and future guests with information regarding information about the area • Create and Prepare Amenities/ Process Credit Card Authorization Forms/ Delivery Amenities to Guests • Greet and guide guests to local locations within and outside of the hotel • Coordinate with Guests to book local tours, itineraries, including dinner reservations, car rentals and shuttle services • Maintain the Guest Lobby for cleanliness and supplies • Process Credit Card Authorization Forms • Manage all Housekeeping and Engineering Requests including logging all requests into Starguest • Manage Guest Billings including delivery of invoices and following up on all billing questions • Answer all direct calls coming into the hotel • Manage all valet requests • Manage all room service requests • Maintain the Lost and Found including logging all inventory into related logs • Help Manage and Coordinate Westin Gear Lending Program • Manage delivery of amenities and other requests from guests including logging all requests into related logs • Manage delivery of all guest laundry upon return from the laundry vendor • Maintain the back office for organization and cleanliness Show less



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Receptionist/ Administrative Assistant

  • 2014 - 2014

  • Answered and directed calls on a multi-line phone system for one hundred financial advisers and their assistants. • Greeted Clients • Maintained the conference room schedule for multiple conference rooms. • Handled all UPS, FED EX, and personal deliveries • Assisted with large mailing projects as well as other projects as needed. • Answered and directed calls on a multi-line phone system for one hundred financial advisers and their assistants. • Greeted Clients • Maintained the conference room schedule for multiple conference rooms. • Handled all UPS, FED EX, and personal deliveries • Assisted with large mailing projects as well as other projects as needed.



Maine Virtual Office

• Receptionist/ Administrative Assistant

  • 2010 - 2013

  • Answered and directed calls on two multiplexed phone systems for over thirty different businesses nationwide • Greeted clients • Scheduled appointments for multiple clients • Maintained calendars for multiple clients • Handled faxing and filing for multiple clients • Distributed mail for multiple clients • Handled shipping for UPS and Fed Ex • Maintained front office • Answered and directed calls on two multiplexed phone systems for over thirty different businesses nationwide • Greeted clients • Scheduled appointments for multiple clients • Maintained calendars for multiple clients • Handled faxing and filing for multiple clients • Distributed mail for multiple clients • Handled shipping for UPS and Fed Ex • Maintained front office



Susan Szwed, Attorney

• Administrative Assistant

  • 2010 - 2010

  • Assisted in case files by performing research to locate defendants. • Sorting of daily mail and assisting with mass mailings. • Filing • Back-up Reception coverage • Assisted in case files by performing research to locate defendants. • Sorting of daily mail and assisting with mass mailings. • Filing • Back-up Reception coverage



Petrucelli, Martin and Haddow, LLP

• Receptionist/Administrative Assistant

  • 2008 - 2010

  • Greeted clients • Answered and routed calls for seven attorneys • Maintained schedule for boardroom • Maintained the front office • Open and closed office • Assisted paralegals with entering data, transcription, the assembly of case indexes, and other various projects • Greeted clients • Answered and routed calls for seven attorneys • Maintained schedule for boardroom • Maintained the front office • Open and closed office • Assisted paralegals with entering data, transcription, the assembly of case indexes, and other various projects



Maine Capital Companies

• Receptionist/Administrative Assistant

  • 2003 - 2008

  • Answered multi-line phone system for all operating companies under the Maine Capital Companies umbrella • Greeted all clients, vendors and business associates • Maintained conference room and conference room schedule • Assisted with various projects as needed, such as large mailings and marketing pieces • Assisted executives with typing documents, filing and organizing • Answered multi-line phone system for all operating companies under the Maine Capital Companies umbrella • Greeted all clients, vendors and business associates • Maintained conference room and conference room schedule • Assisted with various projects as needed, such as large mailings and marketing pieces • Assisted executives with typing documents, filing and organizing