Experience

WorkSafe New Zealand

• New Zealand
• Government Administration
• 400 - 500 Employee

• Workstream lead

  • Jun 2022 - Present



Gail Kettle Consulting

• Wellington, New Zealand

• Consultant/programme manager

  • Jun 2020 - Present



Electricity Authority Te Mana Hiko

• New Zealand
• Government Administration
• 1 - 100 Employee

• Project Specialist

  • Aug 2020 - Dec 2022

  Supporting the Development phase of the Electricity Authority's Transmission Pricing Methodology programme of work. Supporting the Development phase of the Electricity Authority's Transmission Pricing Methodology programme of work.



Civil Aviation Authority

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Consultant

  • Apr 2019 - Jun 2020

  This role involves two International and Regulatory Strategy projects: the 'Authority Pricing Review 2020' and 'Real-time Runway Surface Condition Reporting'.The Pricing review requires a review of pricing across the Authorities activities along with several specific policy issues. Outputs include planning, an initial Board paper followed by a Ministerial briefing, pricing and policy analysis and stakeholder consultation culminating in final recommendations to Cabinet for any proposed changes.The Runway reporting piece requires a review of the existing CAA Rule requiring certified aerodromes to report the surface condition of their runways. Outputs include planning, research, consultation and analysis, culminating in change recommendations. Show less

• Consultant

  • Feb 2017 - Jun 2020

  I was tasked with preparing CAA, as much as possible in the absence of in-force legislation, to implement the proposed Clear Heads policy. The policy aims to manage risks associated with the effects of drugs and alcohol in commercial aviation. I drafted sample drug and alcohol management plans, guidelines, a procurement plan and requirements, and an implementation plan and budget. This required extensive sector engagement, research and inter-agency discussions in order to understand the subject and develop ideas and initiatives to ensure that when implemented the changes would be effective, whilst minimising impact on operators.Productive conversations with a broad range of stakeholders helped facilitate a pragmatic service design, whilst building sector awareness, confidence and trust. This helped to surface policy issues that could be resolved prior to implementation, rather than creating problems later.I continue to input into the initiative pending government direction. Show less



Waka Kotahi NZ Transport Agency

• New Zealand
• Government Administration
• 700 & Above Employee

• Principal Strategic Analyst

  • May 2018 - Jul 2018



Ministry for Primary Industries (MPI)

• New Zealand
• Government Administration
• 700 & Above Employee

• Consultant

  • Sep 2017 - Apr 2018

  Arising from a New Zealand-wide issue relating to leave pay, MPI needed a strategy to renew its Payroll and HRIS Services. Liaising and collaborating with other government agencies, I developed a road-map and implemented the required steps to prepare MPI to go to market. I completed a Treasury Risk Profile Assessment, managed the Treasury process, wrote and delivered the required Business Case and Procurement Plan, lead development of the RFP and business requirements and commissioned and actioned the IQA - resulting in a market-ready state. During this process I also identified several business risks and, working with the Business Analyst and stakeholders, we developed, documented and implemented solutions. Show less



Ministry of Education

• Wellington & Wairarapa, New Zealand

• Programme Manager

  • May 2016 - Oct 2016

  Drive, lead and support delivery of a programme of sector engagement to test proposals for change to the education funding systems, culminating in the delivery of a Cabinet Paper in October. Manage and resolve large volume of Ministerial and Offical Information Act Requests. Scope and procure external research services, coordinate participating schools and lead the provider relationship and management. Drive, lead and support delivery of a programme of sector engagement to test proposals for change to the education funding systems, culminating in the delivery of a Cabinet Paper in October. Manage and resolve large volume of Ministerial and Offical Information Act Requests. Scope and procure external research services, coordinate participating schools and lead the provider relationship and management.



Toka Tū Ake EQC

• New Zealand
• Insurance
• 200 - 300 Employee

• General Manager Customer and Claims

  • Mar 2014 - Nov 2015

  The Earthquake Commission provides natural disaster insurance for residential property, administers the Natural Disaster Fund, and funds research and education. An unprecedented series of major earthquakes in Canterbury in 2010 saw EQC rapidly increase in size from 22 to nearly 2000 people. Over 450,000 claims were lodged. I was an integral part of growing the Customer and Claims group during this ground breaking period of growth and change. This included developing innovative solutions for problems never encountered before worldwide such as ‘apportioning’ claims across multiple events, and compensating customers for the risks of liquefaction and flooding. In this role and reporting to the Chief Executive, I was responsible for leadership of the customer interface and developing and delivering end to end claims policy, process and services across all natural disaster events for New Zealand.The role had a significant strategic leadership and change management component with a critical focus on customer experience. With prime accountability for service delivery and operational performance of EQC I drove the transformation of the existing and future service model. Show less

• National Customer and Claims Manager

  • Nov 2010 - Mar 2014

  Reporting to the General Manager, Customer Services, I was responsible for leading claims and customer facing operations, and delivering robust claims processes and claim settlement outcomes to customers whilst continually improving the customer experience.



ACC New Zealand

• New Zealand
• Government Administration
• 700 & Above Employee

• Director Health Purchasing and Provider Relationships

  • Sep 2008 - Oct 2010

  Reporting to the Chief Executive and a member of ACC’s Executive Leadership Team, as Director of HPPR I was responsible for forming the HPPR group and leading the strategic procurement, development, purchasing and monitoring of $2b health and rehabilitation services for ACC and integrating and leading ACC’s Clinical Directorate teams. Reporting to the Chief Executive and a member of ACC’s Executive Leadership Team, as Director of HPPR I was responsible for forming the HPPR group and leading the strategic procurement, development, purchasing and monitoring of $2b health and rehabilitation services for ACC and integrating and leading ACC’s Clinical Directorate teams.