Gail Kanning, AAP
Processing Manager at Allied Payment Network- Claim this Profile
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Topline Score
Bio
Ashley Thorpe
Gail is wonderfully patient and articulate when training new employees. She takes the time to walk through complex processes using the cues you give her that relay your level understanding. She is part of my success, and I routinely enjoy going over issues and gaining her insight.
Ashley Thorpe
Gail is wonderfully patient and articulate when training new employees. She takes the time to walk through complex processes using the cues you give her that relay your level understanding. She is part of my success, and I routinely enjoy going over issues and gaining her insight.
Ashley Thorpe
Gail is wonderfully patient and articulate when training new employees. She takes the time to walk through complex processes using the cues you give her that relay your level understanding. She is part of my success, and I routinely enjoy going over issues and gaining her insight.
Ashley Thorpe
Gail is wonderfully patient and articulate when training new employees. She takes the time to walk through complex processes using the cues you give her that relay your level understanding. She is part of my success, and I routinely enjoy going over issues and gaining her insight.
Credentials
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AAP Accredited ACH Professional
NachaOct, 2022- Oct, 2024 -
Project Management Certificate Program
Purdue University Fort WayneApr, 2022- Oct, 2024 -
Product Management Professional Certificate
University of MarylandMar, 2022- Oct, 2024 -
Developing Organizational Awareness
LinkedInJan, 2022- Oct, 2024 -
edX Verified Certificate for Introduction To Music Theory - Berklee College of Music online course
edXDec, 2021- Oct, 2024 -
Strategic Thinking
LinkedInSep, 2021- Oct, 2024
Experience
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Allied Payment Network
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United States
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Financial Services
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1 - 100 Employee
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Processing Manager
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Dec 2017 - Present
• Manage scaled-volume processing for digital payment technology company providing B2B SaaS financial solutions via mobile and internet banking. • Integral to growth of payments and money from 200+ institutions in 2017 to 450+ in 2021, with daily volume increases of ~12,000 payments/$5 million to ~46,000 payments/$16 million. • Lead internal teams, including system architect and development, to automate continuous processing; established requirements and methodology for monitoring and managing the processing day utilizing JIRA. Show less
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Support Specialist
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Mar 2016 - Nov 2017
• Successfully lead team to research and address escalations and issues for 200+ financial institutions resulting in high customer satisfaction and 90% retention rate; analyzed issues impacting payment and production operations.
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Old National Bank
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United States
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Banking
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700 & Above Employee
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HSA Specialist/Trainer - The HSA Authority
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Apr 2014 - Feb 2016
• Vetted requirements, reviewed documents, and collaborated with 900+ employer groups to open 13,000+ Health Savings Accounts (HSAs).• Participated in the monthly Diversity and Inclusion program to increase personal cultural understanding.
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Customer Care Supervisor
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Apr 2012 - Apr 2014
• Researched best practices in the call center industry; implemented changes proactively making information more understandable and accessible for customers; established department goal of First Call Resolution. • Maintained positive customer-centered focus during bank acquisition in which our department was being eliminated; educated incoming staff on existing policies and procedures for seamless conversion. • As a Tower Effectiveness Committee member, brainstormed employee concerns and developed best practices. Show less
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Customer Care
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May 2010 - Mar 2012
• Served customers with account inquiries, including online banking, Bill Pay, debit cards, business and consumer accounts, loans, and health savings accounts, approximately 60-90 calls per day.
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Private Banking
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Aug 2008 - Nov 2009
• Served high value customers in private banking department with focus on satisfaction and retention; oversaw documentation and prepared loan packages for underwriting and loan documents for closing.
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Cash Management
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Aug 2005 - Aug 2008
• Collaborated with existing and prospective business customers to analyze banking needs, highlighting opportunities for improved effectiveness and value. • Developed cash management training guide and conducted 38 cash management training sessions for bank VIPs, managers and employees. • Spearheaded Business Fraud Prevention Seminar, organized presentations with in law enforcement, government, accounting and information technology regarding best practices to strengthen safety, and prevent fraud. Show less
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First Financial Bank
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United States
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Financial Services
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1 - 100 Employee
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Loan Administrator
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Mar 2002 - Aug 2005
• Supported commercial, construction and retail lending. • Organized collection of financial statements and loan document requirements. • Prepared construction and retail loan documents for closing. • Processed indirect car loans and disbursed funds to dealerships. • Supported commercial, construction and retail lending. • Organized collection of financial statements and loan document requirements. • Prepared construction and retail loan documents for closing. • Processed indirect car loans and disbursed funds to dealerships.
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Team Leader
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Jan 2000 - Jun 2002
• Supervised team of booksellers and store. • Filled in for store owner at author signings and events. • Balanced nightly register recaps; prepared deposits for the bank; maintained money in the safe and cash registers. • Supervised team of booksellers and store. • Filled in for store owner at author signings and events. • Balanced nightly register recaps; prepared deposits for the bank; maintained money in the safe and cash registers.
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Laser Tech Color
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United States
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Advertising Services
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Production Team Leader
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Feb 1998 - Jan 2000
• Supervised team of graphic designers producing advertising inserts for hardware stores across the United States. • Ensured tasks completed accurately to meet weekly and monthly deadlines. • Coordinated with clients to obtain vital information for completion of ads. • Supervised team of graphic designers producing advertising inserts for hardware stores across the United States. • Ensured tasks completed accurately to meet weekly and monthly deadlines. • Coordinated with clients to obtain vital information for completion of ads.
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Education
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Valparaiso University
Bachelor of Science (B.S.), Interior Design GPA: 3.73/4.00 -
Valparaiso University
Associate's degree from Christ College, Humanities -
Valparaiso University
Minor, Art
Community
