Experience

Praemium

• Australia
• Financial Services
• 200 - 300 Employee

• Portfolio Administrator

  • Aug 2022 - Present



SoftConstruct

• Armenia
• IT Services and IT Consulting
• 700 & Above Employee

• Vbet Customer Care Analyst

  • Jan 2020 - Jul 2022

  Analyzes a customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels. Using various data such as customer satisfaction reports, surveys and complaint logs via Google sheets, Docs and Microsoft Excel , to develop strategies and techniques to enhance the service department’s effectiveness. Also work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction. Use… Show more Analyzes a customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels. Using various data such as customer satisfaction reports, surveys and complaint logs via Google sheets, Docs and Microsoft Excel , to develop strategies and techniques to enhance the service department’s effectiveness. Also work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction. Use customer service data, observations and market trends and reports to get a clear picture of the department’s operations and ways to improve it. Show less Analyzes a customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels. Using various data such as customer satisfaction reports, surveys and complaint logs via Google sheets, Docs and Microsoft Excel , to develop strategies and techniques to enhance the service department’s effectiveness. Also work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction. Use… Show more Analyzes a customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels. Using various data such as customer satisfaction reports, surveys and complaint logs via Google sheets, Docs and Microsoft Excel , to develop strategies and techniques to enhance the service department’s effectiveness. Also work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction. Use customer service data, observations and market trends and reports to get a clear picture of the department’s operations and ways to improve it. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bank OPS & CDD Agent

  • Mar 2019 - Dec 2019

  Handled ongoing maintenance on accounts Advised clients regarding balance conformation, solved their inquiries regarding past transitions etc etc. Prepared CB/Notary/Audit requests Constructed daily reports and their processes Assisted manager with daily tasks/projects Implemented quality of life solutions for day to day tasks to maintain proficiency and eliminate set-backs Handled ongoing maintenance on accounts Advised clients regarding balance conformation, solved their inquiries regarding past transitions etc etc. Prepared CB/Notary/Audit requests Constructed daily reports and their processes Assisted manager with daily tasks/projects Implemented quality of life solutions for day to day tasks to maintain proficiency and eliminate set-backs



ARMECONOMBANK OJSC

• Armenia
• Banking
• 100 - 200 Employee

• Junior Finance Specialist

  • Mar 2018 - Jul 2018

  Assist and support bank administration in its operational issues. Assist banking personnel in preparing and checking bank documents and statements. Verify and inspect loan documents and customer credentials. Prepare and develop individualized loan packages to customers. Assist and support bank administration in its operational issues. Assist banking personnel in preparing and checking bank documents and statements. Verify and inspect loan documents and customer credentials. Prepare and develop individualized loan packages to customers.



GoodCredit UCO CJSC

• Armenia
• Financial Services
• 1 - 100 Employee

• Financial adviser

  • Aug 2017 - Mar 2018

  Talking to clients to determine their expenses, income, insurance coverage, financial objectives. Answering client questions about financial plans and strategies and giving financial advice. Managing and updating client portfolios. Building and maintaining your client base. Talking to clients to determine their expenses, income, insurance coverage, financial objectives. Answering client questions about financial plans and strategies and giving financial advice. Managing and updating client portfolios. Building and maintaining your client base.



Ucom

• Armenia
• Telecommunications
• 500 - 600 Employee

• Sales Specialist

  • Sep 2016 - Apr 2017

  Traveled to different neighborhoods and suburbs going door-to-door with the goal of selling services. Show a presentation on services. Wrote up orders for merchandise. Develop prospect list or lead list. Traveled to different neighborhoods and suburbs going door-to-door with the goal of selling services. Show a presentation on services. Wrote up orders for merchandise. Develop prospect list or lead list.