Experience

Momentive.ai

• United States
• Internet Publishing
• 500 - 600 Employee

• Customer Success Manager ll

  • Sep 2021 - Present



Dental Intelligence Inc.

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2019 - Aug 2021



BambooHR

• United States
• Human Resources Services
• 700 & Above Employee

• Sales Development Representative/ Account Executive

  • Dec 2017 - Jun 2019

  • Contact, qualify and set appointments for our sales team as the first point of contact • Identify, execute and follow-up on all opportunities to establish customer relationships • Responsible for acquiring prospect data from initial conversation • Take inbound calls, follow up on inbound opportunities and make 100 outbound calls daily • Educated and qualified leads to create sales • Participated in projects to improve processes and enhance the client experience • Successfully managed and overcame prospect objections -As an Account Executive I: - Created detailed business plans designed to attain predetermined goals and quotas. - Manage the entire sales cycle from finding a client to securing a deal. - Cultivated new sales opportunities through networking and turning them into long-term partnerships. - Presented products to prospective clients - Provided professional after-sales support to maximize customer loyalty - Remained in regular contact with clients to understand and meet their needs - Negotiated agreements and kept records of sales and data Show less



Alder Holdings, LLC

• United States
• Consumer Services
• 100 - 200 Employee

• Account Manager/ Customer Success Manager

  • Dec 2016 - Dec 2017

  Team Lead o Retained consumer memberships through the utilization of sales tools and techniques. o Retention rate raised 17% since being put in as Team Lead. o Addressed consumer needs and outlined how continued membership will fulfill those needs. o Manage a rolling quarterly portfolio of approximately 45-50 renewals. Team Lead o Retained consumer memberships through the utilization of sales tools and techniques. o Retention rate raised 17% since being put in as Team Lead. o Addressed consumer needs and outlined how continued membership will fulfill those needs. o Manage a rolling quarterly portfolio of approximately 45-50 renewals.



Alphalink

• Lehi, Utah

• Strategic Partnerships

  • Aug 2015 - Dec 2016

  Deliver internal Alphalink programs that increase the capability of partner teams to provide high-quality delivery of client projects. Deliver internal Alphalink programs that increase the capability of partner teams to provide high-quality delivery of client projects.