Experience

Ardova Plc

• Nigeria
• Oil and Gas
• 300 - 400 Employee

• Senior Business Data Analyst

  • Feb 2021 - Present

  • Prepares the periodic business budgets and sets business and employees KPIs. • Designed and developed the operations fleet management software used across all units in the logistics section. • Created real-time dashboard reports that give current and historical trends of Operations and financial performance. • Performing operations like Data management, data reconciliation, validation, Visualization with Power BI and error handling after extracting data from various sources such as SAP and collaborating with Google Sheets. • Collaborated with program and product managers, architects and data scientists to understand data needs and represent insights in visually appealing ways. • Identified or monitored current and potential customers using business intelligence tools. Show less



OPay

• Nigeria
• Financial Services
• 700 & Above Employee

• • Feb 2019 - Jan 2021

  • Analyzed operational data, surfacing insights and findings to support business and technical decisions.• Developed reports or created dashboards, providing financial-related information to make informed business decisions.• Defined key data points and data sources to track against measurable performance indicators and produce useful reports.• Developed innovative, fact-based and achievable strategies and operating models based on evaluations.• Pinpointed inefficiencies in business processes and recommended improved policies. Show less

• • Nov 2019 - Apr 2020

  • Interpret data and analyzed results using statistical techniques and provide hourly ongoing reports.• Assess performance by analyzing and interpreting data using the KPIs• Prepare a periodic report to the State manager based on the performance.• Work with management to prioritize business and information needs.• Pinpoint and define new process development opportunities.



LOYALTY SOLUTIONS LIMITED NIGERIA

• Nigeria
• Business Consulting and Services
• 1 - 100 Employee

• Loyalty Program Manager/Analyst

  • May 2018 - Jan 2019

  • Worked as the Loyalty program Manager for Access Bank’s Gemzone Program • Periodic analysis of the loyalty programs performance for all portfolios I.e., Access Bank, The Wheat baker Hotel, Grand Square, etc. • Used Google Analytics to understand the trend of redemptions on the client’s loyalty program. • Analyzed customer feedback and developed new techniques to ensure customer retention. • Conducted detailed analysis and research of customer retention issues to facilitate timely and successful resolutions. • Supported sales team members to drive growth and development. • Utilize Google Analytics to understand the trend of redemptions on the Gemzone loyalty program Show less



Rhodium & Lambert Consulting

• Lagos, Nigeria

• Customer Service Quality Analyst

  • Feb 2015 - Apr 2018

  • Performing regular service quality audits for prominent Commercial Banks (First Bank, Union Bank, Access Bank, Heritage Bank, GTBank, and UBA) to measure customers’ service satisfaction. • Devised and published metrics to measure the organization's success in delivering world-class customer service. • Prepare regular detailed reports and consolidated data analysis using relevant statistical tools. • Developed Reports for business end-users using Excel, Google Sheets, Tableau and Power BI • Created real-time dashboard reports that give current and historical trends of Operations and financial performance. Show less