Experience

TK Soluzioni

• Information Technology & Services
• 1 - 100 Employee

• Project Manager & Functional Analyst

  • Jan 2014 - Present

  ▪ Project management for the implementation of solutions and services.▪ Product management: product roadmap schedule and feature requests analysis.▪ Setup and delivery of software demonstrations in support of sales cycles.▪ Definition of the standard project model to be planned for each customer.▪ Production of project plans with all activities and responsibility agreed with customers andmonitoring activities during project deployment.▪ Post sales Technical Account Management for customers.▪ Providing training session by live classrooms.▪ Consulting customers to get better workflow improvements, through the optimal use of alldedicated tools and methods.

• Application Specialist & Junior Project Manager

  • Jul 2013 - Jan 2014

  ▪ Setup and delivery of software demonstrations in support of sales cycles.▪ Definition of the standard project model to be planned for each customer.▪ Second level support.▪ Installation and configuration of software solutions at customers' sites.▪ Providing training to users.



TELL

• Italy
• Information Technology & Services
• 1 - 100 Employee

• Customer Service and first level support Specialist

  • Jul 2011 - Jul 2012

  ▪ Managing communication with customers and suppliers in Italy and abroad. ▪ Relay product information and provide technical specifications, quotations and tenders. ▪ Customers' orders management. ▪ Incident categorization, investigation and management of the first level support requests. ▪ Managing communication with customers and suppliers in Italy and abroad. ▪ Relay product information and provide technical specifications, quotations and tenders. ▪ Customers' orders management. ▪ Incident categorization, investigation and management of the first level support requests.