Field Parts Manager

• Jan 2022 - Present

• Conduct in country reviews and assessments to ensure potential for revenue is maximized and budgetary targets are exceeded• Assist country Parts Managers with budget preparation as required• Assist with the development, implementation and tracking of Priority Activity Plans, parts operation standards and warehouse safety operations programs. • Support each distributor in achieving TMC CDEA (Customer Delight Excellence Award) program, and DPOK (Dealer Parts Operations Kaizen) Programs. • Review operations on a regular basis to identify areas of potential loss and take appropriate action in order to address the situation• In conjunction with the Group Parts Logistics Manager and Marketing Department, assist in development and implement Service/Parts joint marketing campaigns to drive growth in the business.• Review KPI’s for all Distributors and initiate improvement actions where and when required to improve efficiency of operations (eg AFR (Supply Rate), Stock Months, Inventory Profile)• Work with Distributor Parts Managers to continue implementation and maintenance of Storage Kaizen (Improvement) techniques.• In conjunction with the Group Parts Logistics Manager, develop and deliver presentations content as required for Group Cross Regional Unit meetings.• Monitor CSI programs and results and initiate actions when necessary to ensure integrity of the system is maintained and company targets are met• Provide training on the use of the ERA and MDS systems when required.• Promote good health and safety practices, follow and support the implementation of ANZEN requirements and advise staff on any health and safety matters to ensure a safe working environment.• Develop and maintain annual group parts skills contest program and exams.• Provide assistance and direction to country Distributor Parts Managers on a consistent basis. Show less

Field Parts & Service Manager

• Jul 2016 - Dec 2021

• Responsible for driving the profitability and customer satisfaction for the Parts, Tyres & Battery, Service and Panel operations within the Toyota Tsusho South Pacific Group. • Conduct in country and telephonic reviews and assessments to ensure potential for revenue is maximized and budgetary targets are exceeded or met in relation to the market for related countries.• Review Key Product Indicators for related countries and initiate improvement actions where and when required to improve efficiency of operations (e.g. Parts allocation fill rate, Stock Months, Inventory Profile, Productivity, Efficiency, Charging Efficiency, Bay utilization, Work in progress.)• Review operations on a regular basis to ensure that related countries operations are in line with best practice standards. In case of deviation from best practice, formulate action plans with responsibilities to correct or rectify with countermeasures.• Responsible for the Continuous Improvement Process of related countries and to formulate ISO 9002 Quality Management System recommendations to improve customer (in-house and external) service, satisfaction sustainment of accreditation.• Assisting Learning & Development team in customizing technical training content by providing insight on actual issues faced by our dealerships in the previously mentioned countries.• Actively involved in the Group Safety Committee in creating Standard Operating Procedures and auditing operations to achieve the safest working environment.• Support Yamaha Service in the Toyota Tsusho South Pacific Group in order to provide the best customer service. Show less

National Service Manager

• Jan 2011 - Jul 2016

• Achievement of sales volume targets, market share and profitability of National Service and Panel shop operations. • Achievement of monthly and annual targets, expense control and annual profitability increase year on year. • Provide national coaching and mentoring skills to service & panel staff as required to improve skills and knowledge. • Achievement of sales volume targets, market share and profitability of National Service and Panel shop operations. • Achievement of monthly and annual targets, expense control and annual profitability increase year on year. • Provide national coaching and mentoring skills to service & panel staff as required to improve skills and knowledge.

Vanuatu Service Manager, Fixed Operations Department

• Sep 2009 - Jul 2011

• Responsible for the achievement of sales volume targets, market share, profitability of Services and Panel shop Operations and Customer Satisfaction nationally.• Ensure monthly and annual targets are met, expense control and profitability increase year on year.• Provide Coaching & Mentoring skills to Service staff nationally as required to improve skills and knowledge.

Assistant Fixed Operations Manager, Fixed Operations Department

• Nov 2008 - Nov 2009

• Provide support to the Service Department, Panel Shop, Parts Department and Tire Centers.• Assist department Managers with budget preparation bi-annually as required• Conduct departments reviews and assessments to ensure potential for revenue is maximized and budgetary targets are achieved or exceeded in relation to the market

Workshop Controller/ Service Trainer, Service Department

• Dec 2007 - Nov 2008

• As second to the Service Manager, I was responsible for the day-to-day running of the Service facility, ensuring along with the Service Advisors, that the workshop is appropriately loaded with work daily and that Service Department targets are met accordingly.• Consistently monitor job progress for all servicing or repairs and provide assistance or direction when required.• Responsible for uplifting the overall capabilities of the technical staff through on the job training and regular weekly training sessions in line with the Toyota Team 21 guidelines. Show less

Service Advisor/ Workshop Controller Service department

• Aug 2007 - Dec 2007

• Responsible for the handling of bookings, reception and face to face handling of Customers as well has handover and release of vehicles after service work. Achievement of Service sales targets accordingly.• Distribution of repairs to appropriate technicians in order to avoid any delays or repeat repairs ensuring smooth work flow.• Diagnosis of complex repairs.

Senior Service Technician Service Department

• Jul 2005 - Aug 2007

Toyota & Yamaha Service Technician Service Department

• Apr 2003 - Jul 2005