Experience

Ridgewall Group, formerly trading as QDOS-sbl

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Specialist

  • Nov 2021 - Present

• Information Technology Specialist

  • Nov 2021 - Present



Surya Foods

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Technical Support Specialist

  • Aug 2019 - Nov 2021



Ingleton Wood LLP

• United Kingdom
• Construction
• 100 - 200 Employee

• IT Manager

  • May 2019 - Jul 2019

  • Creating and testing software deployments using GPO• Supporting all the client's needs from 1st line Support to 2nd line Support.• Assisting the clients with moving their systems forward with the needs of the business• Dealing with all hardware/Software fixes from Laptops to Severs. • Supporting all mobile devices android and apple.• PC/Laptop builds for the deployment of Windows 10

• IT Manager

  • Feb 2015 - Apr 2019

  • Setup All Nodes• Brought in an IT policy• 2nd and 3rd Line support for all devices within Ingletonwood LLP.• Speaking to Software houses such as NBS, Adobe, Amtech, and Autodesk• Creating and testing software deployments using GPO and Autotask• Planning and implementing and Windows domain• Audit all hardware and Software on the network• Setup VMWare Server for the Streamline and LMTools licence server• Implemented Richo Virtual Meeting room and Barco ClickShare



Colchester Borough Homes

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Support Engineer

  • 2014 - 2015

  • Setup Android phones • Setup Dell Tablets • Document the phone and tablets for auditing purposes • Setup Android phones • Setup Dell Tablets • Document the phone and tablets for auditing purposes



ORB Logistics LTD

• Witham

• IT Supervisor

  • 2013 - 2014

  • First and Second line support for all devices in Witham and Birmingham • Speaking to third-party support teams such as Stirling and Palletline. • General Server 2003 and 2008 administration • Firewall Maintenance • Help Desk Administrator • Accomplished training staff on how to use their systems more efficiently • Microsoft SQL database administration • First and Second line support for all devices in Witham and Birmingham • Speaking to third-party support teams such as Stirling and Palletline. • General Server 2003 and 2008 administration • Firewall Maintenance • Help Desk Administrator • Accomplished training staff on how to use their systems more efficiently • Microsoft SQL database administration



Strategic Network Consulting (SNC)

• United States
• Information Technology & Services

• Support Engineer

  • 2013 - 2013

  • Logging of help desk calls on behalf of clients • Speaking to third-party support team such as Gamma Communications • Support of mobile devices such as Apple iPad, iPhone, and Blackberry Curve • Server Auditing • Logging of help desk calls on behalf of clients • Speaking to third-party support team such as Gamma Communications • Support of mobile devices such as Apple iPad, iPhone, and Blackberry Curve • Server Auditing



Newsquest (Essex) Ltd

• Basildon

• Business Support Technician

  • 2006 - 2013

  • First and Second line support for all the computers in Essex • Installation of all new computers within Essex. • Installed major system Intellitune for picture processing for the images. • Help Desk administrator. • Speaking to third-party support teams such as Miless33 and Virgin Media. • Accomplished training staff on how to use their systems more efficiently • First and Second line support for all the computers in Essex • Installation of all new computers within Essex. • Installed major system Intellitune for picture processing for the images. • Help Desk administrator. • Speaking to third-party support teams such as Miless33 and Virgin Media. • Accomplished training staff on how to use their systems more efficiently



johnson Stevens Agencies ltd

• Felixstowe

• IT Support Assistant

  • 2001 - 2006

  • Regularly deputised for the manager in his absence. • Installed major new Windows domain • Hardware maintenance and setting up of any new nodes • First and Second Line support for the HP300, the mainframe system • General maintenance of all 2003 servers, from creating users in Exchange server and Active • First Line support for in-house written software China Shipping package, assist the programmers and technical head office in Hamburg • Regularly deputised for the manager in his absence. • Installed major new Windows domain • Hardware maintenance and setting up of any new nodes • First and Second Line support for the HP300, the mainframe system • General maintenance of all 2003 servers, from creating users in Exchange server and Active • First Line support for in-house written software China Shipping package, assist the programmers and technical head office in Hamburg



Compaq Computers Ltd

• Colchester, United Kingdom

• Technical Services Engineer

  • 1997 - 2000

  • Proficient in integrating all types of hardware for national and international companies • Regularly deputised for the manager during his absence • Appraising the project manager of customer requirements • Proficient in integrating all types of hardware for national and international companies • Regularly deputised for the manager during his absence • Appraising the project manager of customer requirements



Esex Police

• Chemsford

• Computer Operations Officer

  • 1996 - 1997

  • First Line technical support for the users of the computer systems throughout the county • Re-introduction of archived records to the system and backing up the system. • Achieved installation of a major new system, called EPCIS, Unix based system running within a Windows environment • First Line technical support for the users of the computer systems throughout the county • Re-introduction of archived records to the system and backing up the system. • Achieved installation of a major new system, called EPCIS, Unix based system running within a Windows environment