Experience

ITS ConGlobal

• United States
• Transportation, Logistics and Storage
• 1 - 100 Employee

• Help Desk Specialist

  • ‏مارس 2021 - - الحالي

  Break down and evaluate user problems using test scripts, personal expertise, and probing questions. Patched software installations, installing new versions to eliminate security problems, and protect data. Setting up workstations for employees by configuring hardware/software and devices. Resolving technical issues through installing, modifying, and repairing software. Monitored systems in operation, input commands for troubleshooting, and maintain company servers nationwide.Respond to support quests from end-users; guide individuals through basic troubleshooting tasks and explain technical information to promote better understanding. Manage expectations of support to provide positive experiences and follow up with support engagement from users to verify optimal customer satisfaction and problem resolution.Noted AchievementsPartnered with Tier II and Tier III help desk peers to resolve complex problems that require escalation. Providing detailed descriptions of issues on company servers and following up diligently to ensure swift resolutions. Routinely exceed call-handling goals, closing an average of 40 calls daily (15% above quota) with a 55% first-call resolution ratio and an average talk-time of 5.5 minutes -- well below the 7-minute goal.

• Terminal Operator

  • ‏أغسطس 2018 - ‏فبراير 2021

  Analyzed rates of production quality for cargo shipments making recommendations to leadership based on variations found in levels of output, establishing a yard plan of un/loading containers. Maintained database of production rates, production quality, record equipment location, and time-tracking of equipment movement. Scheduled inspections on containers identifying and reporting faulty/damaged equipment. Conducted pre-operation setup and services for heavy equipment, short-haul trucks, and cranes. Monitored the performance, changeover times, and collaborated with handling drivers on the drop-off location. Acted as a spotter between heavy equipment operators and complied with OSHA safety operations and training guidelines.



STARCON International, Inc.

• United States
• Construction
• 500 - 600 Employee

• General Laborer/Maintenance

  • ‏أغسطس 2016 - ‏يوليو 2018

  Analyzed company requirements and evaluated specifications to determine work activities for production teams. Evaluated technical processes for compliance, efficiency, and value. Recommended strategies for cost-reducing measures to management teams. Managed environmental monitoring and sampling devices in confined or hazardous environments. Optimized new employee training on gear and procedures to maximize team safety. Oversaw onsite safety compliance and reported incidents or accidents in accordance with federal guidance and OSHA standards.Noted Achievements: Directed team of Laborers to work on a side elevation of a project in the absence of a supervisor. Redesigned and implemented effective changed in the contraction process to meet company changing needs.



Sun Fab Industrial Contracting, Inc

• United States
• Oil and Gas
• 1 - 100 Employee

• General Laborer

  • ‏مارس 2016 - ‏يوليو 2016

  Operate machinery used in the production process or assist machine operators. Observe equipment operations so that malfunctions can be detected and notify operators of any malfunctions. Documented safety hazards of job sites, PPE requirements, tested chemicals, and time of work production information in daily logs to uphold company standards and meet regulatory recordkeeping requirements. Operated forklift, identifies, and loaded shipments of finished lead product. Checked pipelines, connections, and valves, lubricating connections, and replaced worn parts.



Charleys Philly Steaks

• United States
• Restaurants
• 500 - 600 Employee

• Crew Member

  • ‏أكتوبر 2015 - ‏فبراير 2016

  Took orders, prepared meals, and collected payments. Cleaned and maintained all areas of the restaurant to promote a clean image. Kept food preparation area, equipment, and utensils clean and sanitary. Provided excellent customer service by greeting customers and meeting quality expectations. Assisted other team members to achieve goals. Operated cash register to ring up the final bill and process various forms of payment. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Enforced performance and service standards to maintain a consistent, high-quality environment devoted to customer satisfaction. Managed effective supply levels by monitoring and reordering food stock and dry goods. Maintained composure and work quality while under stress.Noted Achievements: Recognized the supplies inventory procedure and brought about 75% increase in pulling information. Employee of the month Dec. 2015 & Jan. 2016.



ARMY & AIRFORCE EXCHANGE SERVICE - AAFES

• 700 & Above Employee

• Store Associate

  • ‏يناير 2015 - ‏سبتمبر 2015

  Greeted customers and effectively located merchandise across various stores to address customer needs. Increased sales and customer satisfaction through personalized servicing. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Logged reports, expenses, receipts, and sales in the company database. Monitored customers for signs of security concerns and escalated issues to management. Maintained up-to-date knowledge of store sales, payment policies, and security standards.



ARMY & AIRFORCE EXCHANGE SERVICE - AAFES

• 700 & Above Employee

• Store Associate

  • 2012 - 2014

  Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Informed customers of current store promotions to encourage additional sales purchases. Answered questions about store policies and addressed customer concerns. Increased sales and customer satisfaction through personalized servicing. Prioritized helping customers over completing other routine tasks in store. Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions. Built customer loyalty and retention by delivering excellent shopping experiences. Developed strong rapport with customers and created a positive impression of the business.