Experience

Retired

• Machinery Manufacturing
• 700 & Above Employee

• Retired

  • Apr 2022 - Present

  Sydney, New South Wales, Australia



ANZ

• Australia
• Banking
• 700 & Above Employee

• Associate Director Client Implementation

  • Jan 2019 - Mar 2022

  Sydney, Australia



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Vendor Manager

  • Jun 2018 - Jan 2019

  Conducted and lead contract negotiations with payments and banks on transactional banking products. One tender resulted in a change of bank and I performed the role of Business Lead for the implementation

• Billing Payments Lead

  • Jan 2015 - May 2017

  Macquarie Park Owned strategic delivery of payments technology on a large scale Billing and Customer Care Transformation project. The new platform delivers a new billing and digital solution to over 4M customers. Successful and seamless delivery of payment functionality was critical from both a financial and customer experience point of view Defined Payments Strategy |Accountable for requirements |Project Management |Customer Experience |Test changes |Financial controls

• Payment Projects and Compliance Manager

  • Feb 2011 - Dec 2014

  Macquarie Park Managed and developed payments strategy and provided payments subject matter expertise both operationally and also on programs or projects across the Optus group. Accountable for an operational expenditure budget of approximately $25M and business management of both Optus and Virgin Mobile ongoing PCI DSS card merchant compliance Business ownership card compliance | Contract negotiation | Vendor Management | Project implementation PCI |Project implementation card gateway

• Customer Payments Manager

  • Nov 1998 - Feb 2011

  Management of Optus Customer Payments and the development of payments strategy. Accountable for providing payments subject matter expertise both operationally and also on programs or projects within Optus group. Additionally also responsible for a managing and supporting 18 staff (commenced with 45 staff) and was accountable for an operational expenditure budget of approximately $28M. Business transformation | People Leadership | Cost saving initiatives | Vendor management | Contract… Show more Management of Optus Customer Payments and the development of payments strategy. Accountable for providing payments subject matter expertise both operationally and also on programs or projects within Optus group. Additionally also responsible for a managing and supporting 18 staff (commenced with 45 staff) and was accountable for an operational expenditure budget of approximately $28M. Business transformation | People Leadership | Cost saving initiatives | Vendor management | Contract negotiation | High team engagement