Gaddafi Amos

Senior Operations Supervisor at Câm
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Contact Information
us****@****om
(386) 825-5501
Location
Abuja, Federal Capital Territory, Nigeria, NG

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Bio

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Credentials

  • Become a Customer Service Specialist
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Build Your Skills In Customer Service
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • De-Escalating Intense Situations
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • certificate in fundamentals of digital marketing
    Google Digital Skills For Africa
    May, 2020
    - Nov, 2024

Experience

    • Nigeria
    • Dairy Product Manufacturing
    • 1 - 100 Employee
    • Senior Operations Supervisor
      • Nov 2021 - Present

      1. Enlightenment of local Pastoralists in rural areas to embrace dairy business as a sustainable business for financial growth.2. community Engagement and humanitarian services3. Training and conducting recruitment for our department

    • Junior Field Supervisor
      • Aug 2021 - Oct 2021

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Training Specialist
      • Jul 2011 - Present

  • Nigeria Red Cross FCT Branch
    • Abuja, Federal Capital Territory, Nigeria
    • Volunteer
      • Nov 2018 - Dec 2021

      support support

    • Operations Assistant
      • Jan 2015 - Jul 2021

      1. Managed team of 10 employees, overseeing hiring, training, and professional growth of employees. 2. Created plans and communicated deadlines to ensure projects were completed on time. 3. Worked with local suppliers to understand needs and provide excellent service. 4. Identified issues, analysed information and provided solutions to problems. 5. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. 1. Managed team of 10 employees, overseeing hiring, training, and professional growth of employees. 2. Created plans and communicated deadlines to ensure projects were completed on time. 3. Worked with local suppliers to understand needs and provide excellent service. 4. Identified issues, analysed information and provided solutions to problems. 5. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

    • Nysc Liaison Officer
      • Jan 2020 - Nov 2020

      1. Collaborated with school management to achieve punctuality to class amongst Youth Corp members. 2. Adhered to social distancing protocols and wore a mask or face shield. 3. Performed duties in accordance with applicable standards, policies, and regulatory guidelines to create a good learning environment for students. 1. Collaborated with school management to achieve punctuality to class amongst Youth Corp members. 2. Adhered to social distancing protocols and wore a mask or face shield. 3. Performed duties in accordance with applicable standards, policies, and regulatory guidelines to create a good learning environment for students.

    • Nigeria
    • Higher Education
    • 1 - 100 Employee
    • Graduatile Assistantship
      • Oct 2019 - Aug 2020

      1. Organized my professor's office. 2. Set and mark Assessments 3. Assist in marking of script, recording scores and preparing results 4. Organize Tutorials for students 1. Organized my professor's office. 2. Set and mark Assessments 3. Assist in marking of script, recording scores and preparing results 4. Organize Tutorials for students

  • Nigeria Air Force
    • Abuja, Federal Capital Territory, Nigeria
    • Music Assistant
      • Dec 2012 - Jan 2018

      1. Assisted with music planning and coordination to improve efficiency. 2. Organized travel list and supervised the journey to ensure effective safety measures are observed. 3. Continually sought methods for improving daily performance, communications with clients and recordkeeping for increased efficiency. 4. Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service. 1. Assisted with music planning and coordination to improve efficiency. 2. Organized travel list and supervised the journey to ensure effective safety measures are observed. 3. Continually sought methods for improving daily performance, communications with clients and recordkeeping for increased efficiency. 4. Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

Education

  • Unlock Impact
    Certificate, Organizational Leadership
    2022 - 2023
  • Athena Global Education
    Diploma, Logistics, Materials, and Supply Chain Management
    2023 - 2023
  • Chartered Institute of Human Resources Management
    Post Graduate Diploma, Human Resources Management/Personnel Administration, General
    2020 - 2020
  • Benue State University
    Bachelor of philosophy, Ethics
    2015 - 2017

Community

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