Experience

GivTrade

• Lebanon
• Financial Services
• 1 - 100 Employee

• IT Manager

  • Dec 2022 - Present



Teknologiia

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Systems Engineer

  • Feb 2022 - Sep 2022

  www.teknologiia.com www.teknologiia.com



Confidence Insurance Group

• Jūniyah, Mount Lebanon, Lebanon

• IT System Administrator

  • Dec 2020 - Feb 2022

  - Re-Constructed 2 Network sites by creating a new Domain and Joined Computers - Users Data and Profiles backup and Windows 10 Pro was freshly installed - Implementing (FG90D) Firewall Traffic Shaping and Creating Policies to fine tune Security - Re-configuring Servers with new Raid and expanding Server storage Size - Windows Server 2019 is Unified on all 4 Host Servers - Creation of Multi-Roles Hyper-V Virtual Servers (AD, DNS, DHCP, WSUS, APPS, VEEAM) - Implemented Replication between Servers to have Redundancy option - Deployed Antivirus from a managed Server in each of the two sites, with replication - Backup to NAS of All Virtual and Physical Site Servers - Backup of Users Computers daily for Archive and restore options - Giving Support to End Users Requests by Mail, Phone and Priority incidents. - All Devices Configuration backup policy implementation on weekly basis and Firewalls daily - Managed VoIP Telecommunication Hardware and software to ensure continuity - Managed DVRs and Recording Cameras working status ensuring Security - Backup for all Web-Based Application system Databases daily. - Office 365 Administrator for 3 Domains and Backup of all Emails - Upgraded more than 50 Computers to meet working environment



World Media Group, Inc.

• United States
• Media Production
• 1 - 100 Employee

• Information Technology Manager

  • Sep 2019 - Nov 2020

• Group IT Manager

  • Oct 2019 - Oct 2020

  Group IT Manager for Movie Business covering 3 Countries.‐ Upgrade 8 Servers on CPUs and Hard Discs Level to accommodate Cinema Load‐ Enhancing inter‐Sites connectivity between 3 Jordanian Sites‐ Implementing (FG60E) Firewall Traffic Shaping and Creating Policies‐ Re-configuring Server RAID to have 2 RAID types: (RAID 1) + (RAID 5) on each Server‐ Setting up 1 Dedicated Hot Spare on each Server’s RAID‐ Implement a Second Redundancy Hyper‐V Host Server with “Windows Server 2016”‐ Create a New Replication Plan with LIVE Replication of 10 Virtual Servers‐ Implement a Near ‐ Zero Data Loss Virtual Servers Replication‐ Perform a Verification Process of Data Packets from Host 1 to Host 2‐ Perform a Daily Backup to a RAIDED NAS of All Virtual Site Servers‐ Perform a Daily Backup to an External Disc to safeguard at a Remote Site with Versioning‐ Fire or Damage risk is avoided by putting each Server in a separate room‐ Replace POS Machines Internal Hard Discs with SSD Hard Discs.‐ Troubleshoot End Users Computers and Peripherals Problems‐ VISTA Software Troubleshooting for the Cinema Servers and the POS Computers‐ Maintain the Domains on 3 Different Accounts in GoDaddy‐ Administration and maintenance of 3 Office 365 Tenants‐ Administering Users and Policies in Microsoft Azure AD Portal‐ Migration of 2 Office 365 Tenants (OneDrive, SharePoint, Mailbox) under 1 Tenant‐ Implementing Policies related to Office 365 Data Deletion of Sensitive Folders by Users‐ Implementing a Policy to Notify Administrators of the Company Data Leak – Known Senders‐ Creating Groups on SharePoint to Share Data on a Single portal between Users



Machaalany Laboratories

• Zouk Mikael, Mount Lebanon, Lebanon

• IT and Technical Consultant

  • Oct 2018 - Oct 2019

  I have completed my Report for a whole new IT Infrastructure covering a multi-solution environment starting with and not limited to: 1 - Redundancy servers plan 2 - Hyper-V - SQL servers 3 - Migration of Data 4 - Backup and restore solution plan 5 - Security and Threat Protection for the clients I have completed my Report for a whole new IT Infrastructure covering a multi-solution environment starting with and not limited to: 1 - Redundancy servers plan 2 - Hyper-V - SQL servers 3 - Migration of Data 4 - Backup and restore solution plan 5 - Security and Threat Protection for the clients



International Center for Human Sciences (CISH) - UNESCO

• Jubayl, Mount Lebanon, Lebanon

• IT Consultant

  • Jul 2019 - Aug 2019

  CISH – Byblos (Centre International des Science de L’homme) – UNESCO Industry: Cultural, History of Human Sciences ‐ Ministry of Culture ‐ Unesco Role: Network and Server Infrastructure implementation and User Support ‐ Implementing the new Network infrastructure and connect all assets to it. ‐ Server RAID Configuration and set up with “Windows Server 2012 R2” ‐ Domain Controller and Active Directory installation ‐ DHCP Server and DNS Server installation ‐ File Server Resource Management Server installation ‐ Hyper‐V Server installation ‐ Assigning Quota for Data Folders for Users on Folders ‐ Virtual Server installation for 3rd Party Application Server. ‐ Creating and Managing New Domain Users ‐ Creating “Home Folders” on the Server for User Files Backup ‐ Creating Departments, Distribution and Access Groups ‐ Controlling the Share on the server by NTFS Permissions. ‐ Backing up All Users Data on the PC then verify Data with each User ‐ Formatting old Computers and Upgrading to SSD Drives. ‐ Installing Windows 10 Pro as a Unified Operating System and Drivers ‐ Backup and Restore the Data for each User for verification. ‐ Created a new Domain (CISH) and Joined the Computers to Domain ‐ Reconfiguring the Outlook Mail Profile ‐ Testing the Users Access and Mapping Drives to the Server. ‐ I planned a “NAS Backup system” for the Server, and Data up to 3 months. ‐ Created a Disaster Recovery Plan in case of server complete Failure.



Techno Mall s.a.r.l.

• Lebanon
• Retail
• 1 - 100 Employee

• CTO

  • Jan 2019 - Jul 2019

  ‐ Prioritize IT tasks and Delegate missions accordingly ‐ Keep Daily track and verify all tasks were done and delivered upon their Scheduled deadlines. ‐ Assessing and planning multiple network infrastructures ‐ Ensuring security and privacy of business networks and computer systems ‐ Responsible of conducting researches and implementation of new technologies ‐ Checking Service Work Orders of repairs and schedule a regular maintenance visits. ‐ Conducting site survey consultancy for potential projects and advise the management ‐ Train the technical team and fills related supportive documentation (Skills & Evaluation) ‐ Complete the technical team Quarterly evaluation and report to the CEO ‐ Ensure and achieve customer satisfaction & loyalty targets.



Ministry Of Food (Classic Burger Joint - Tomatomatic)

• Food and Beverage Services
• 1 - 100 Employee

• Senior IT Officer

  • Jul 2018 - Aug 2018

  I have presented a full study for the future IT infrastructure and other solutions for their problems. I have presented a full study for the future IT infrastructure and other solutions for their problems.



Debbane Saikali Group

• Lebanon
• International Trade and Development
• 1 - 100 Employee

• Senior IT Support

  • Mar 2011 - Feb 2018

  My Experience was covering but not limited to:- Supporting 150+ users, with possibility of further growth. - Providing desktop support services to end-users in local and remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services. - Prioritizing and managing service support requests in line with expected service levels targets. - Monitoring the service delivery system for assigned tickets and assigned locations. - Ability to deploy images and software to computers locally and remotely. - Preparing Support documentation, including procedural when required.- Providing users / groups training as required. - Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations. - Promote departmental and organizational information security policies and procedures. - Strive for excellence in customer service in line with the company values and expectations.- Resolving technical support issues via telephone and on site. - Apply software patches / upgrades and respond to user requests as needed.- Ensure that Backups, Network Infrastructure, Firewalls, Servers & Storage are properly working.- Analyzing and making recommendations tor hardware and software standardization.- Creating user accounts and managing access control based on company policies.- Telephone & remote support for Different Companies and their Branches Across the country.- Imaging computers - Install, configure, maintain and troubleshoot end user Desktops and Laptops- Offer remote support for retail stores, point-of-sale on network connectivity and printing. - Examine, manage, maintain, upgrade and support network servers’ equipment and maintenance.

• Senior Information Technology Support

  • Mar 2011 - Feb 2018

  My responsibilities were covering but not limited to:- Supporting 150+ users, with possibility of further growth.- ManageEngine ServiceDesk Plus Support System Administrator- Providing desktop support services to end-users in local and remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services. - Prioritizing and managing service support requests in line with expected service levels targets. - Monitoring the service delivery system for assigned tickets and assigned locations. - Ability to deploy images and software to computers locally and remotely. - Preparing Support documentation, including procedural when required.- Providing users / groups training as required. - Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations. - Promote departmental and organizational information security policies and procedures. - Strive for excellence in customer service in line with the company values and expectations.- Resolving technical support issues via telephone and on site. - Apply software patches / upgrades and respond to user requests as needed.- Ensure that Backups, Network Infrastructure, Firewalls, Servers & Storage are properly working.- Analyzing and making recommendations tor hardware and software standardization.- Creating user accounts and managing access control based on company policies.- Telephone & remote support for Different Companies and their Branches Across the country.- Imaging computers - Install, configure, maintain and troubleshoot end user Desktops and Laptops- Offer remote support for retail stores, point-of-sale on network connectivity and printing. - Examine, manage, maintain, upgrade and support network servers’ equipment and maintenance.



EXOTICA S.A.L

• Environmental Services
• 1 - 100 Employee

• Senior IT Support

  • Mar 2011 - Feb 2018



Wines Of Lebanon

• Senior IT Support

  • Mar 2011 - Feb 2018



Enoteca

• Lebanon
• Beverage Manufacturing
• 1 - 100 Employee

• Senior IT Support

  • Mar 2011 - Feb 2018



CCUBE

• Kuwait

• IT Technical Manager

  • Aug 2009 - Sep 2010

  IT Network Administrator My Duties were covering and not limited to: - Responsible of a Class C Computer Network including 50 Computers - Apple MAC OS Designer Computers with Leopard and Tiger Systems. - Maintenance and repair for computers and Network Printers - Microsoft Windows XP Professional Desktop Computers - Maintenance of Laptop Computers with Windows XP Home SP3. - Routers Configuration for ADSL Dedicated Data and Business Internet Lines - Created a Microsoft® Access® application to manage the flow and reporting of design jobs: --- Auto Registration of Job Orders by Auto numbers --- The Job Brief is easily entered by all details, recommendations and saved electronically. --- Assigning Designers for the job --- Assigning an Account Manager for the job --- Assigning the Draft and the Delivery date of the Designers team. --- Track & Report jobs by Job Status (Day - Week - Month - Year & Custom Date) --- Track & Report jobs by Date (Day - Week - Month - Year or Custom Date) --- Track & Report jobs by Designers (Name or Position) --- Track & Report jobs by Account holder (Name or Position) --- Track & Report jobs by Client --- Minimizing the Use of paper reporting by using e-mail reports feature.



Orient Sign

• Kuwait

• IT Manager

  • Nov 2006 - Aug 2009

  1) Networking: - Implementation of Microsoft Server 2003 Active Directory Server - Clients and Domain Relationship share and Permission. - Managing a Network with Multiple Subnets, Switches and Platforms (PC & MAC) - User Control on LAN Domain Folders and on Internet. - Access Permissions on Data Folders in Workgroup & Domain Computers. - Implementation of an X-Serve MAC Server for sharing and Managing User accounts 2) A+ ( Hardware & Software) - Troubleshooting and Installation of Desktop Computers Hardware and Software. - Networking (Routers, Switches, Network Printers) - Recovering Data Files and Folders from Computers. - Recovering Lost Passwords. - Disaster Prevention & Virus free environment implementation. - Formatting Computers and Installation of 48+ Licensed Windows Operating Systems - Deployment and activation of 48+ Licensed Microsoft Office 2007 with SP1 - Creating a Network Share between PC and MAC platforms. 3) Mail Administrator: - Transferring, Hosting the Company’s Domain name - Creating / Deleting User E-mail Accounts / Mailbox Management - Full Control Panel Administration including Databases, Web Disk Quota, Backup and Forwarding. - FTP Accounts. - E-mail Backup on a real-time or Per user level.