Experience

Pinnacle Environmental Management Support

• United States
• Environmental Services
• 1 - 100 Employee

• Senior Claims Analyst

  • Feb 2017 - Present

  Use of computer skills including spreadsheet analysis, data entry, and accounting functions Stay up-to-date on State of California regulations Superior problem solving and decision making skills. Use advanced computer skills (Word, Excel, and PowerPoint) and use proprietary in-house systems and client relationship management systems (CRM) Prioritize, meet deadlines and excel in a fast paced and dynamic work environment Work in a team-oriented environment Use of computer skills including spreadsheet analysis, data entry, and accounting functions Stay up-to-date on State of California regulations Superior problem solving and decision making skills. Use advanced computer skills (Word, Excel, and PowerPoint) and use proprietary in-house systems and client relationship management systems (CRM) Prioritize, meet deadlines and excel in a fast paced and dynamic work environment Work in a team-oriented environment


Gabys VA Services
• Company Owner

  • Oct 2019 - Present


Tinoco Transport

• United States

• Executive Administrator

  • Feb 2016 - Jul 2018

  Oversaw scheduling for the day-to-day activities of 3 transportation employees. Processed an average of 56 invoices per month for organization. Analyzed cost control and provided timely financial information to support corporate goals. Processed payroll for employees and maintained organized record keeping. Oversaw scheduling for the day-to-day activities of 3 transportation employees. Processed an average of 56 invoices per month for organization. Analyzed cost control and provided timely financial information to support corporate goals. Processed payroll for employees and maintained organized record keeping.


Epes Logistics Services, Inc
• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee
• Logistics Account Coordinator

  • Sep 2016 - Feb 2017


Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Technical Support

  • Aug 2015 - Jan 2016

  Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Keep current on market and product trends to effectively answer customer questions. Collected customer feedback and made process changes to exceed customer satisfaction goals. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Keep current on market and product trends to effectively answer customer questions. Collected customer feedback and made process changes to exceed customer satisfaction goals.



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Solution Speciaist

  • Aug 2012 - Jul 2015

  Helped customers select products that best fit their personal needs by communicating information about product quality, value and style. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Maintained productive relationships with existing customers through exceptional follow-up after sales. Helped customers select products that best fit their personal needs by communicating information about product quality, value and style. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Maintained productive relationships with existing customers through exceptional follow-up after sales.



Deluxe Corporation

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Jun 2011 - Aug 2012

  Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication.



K & Chung Enterprises

• Bilingual Customer Service

  • Oct 2009 - Jun 2011

  Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.