Experience

CUE Podgorica

• Montenegro
• Hospitality
• 1 - 100 Employee

• Front office & Reservations Manager

  • Feb 2022 - Present



Lazure Hotel & Marina

• Montenegro
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Apr 2018 - Mar 2022



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Assistant Front Desk Manager

  • Dec 2016 - Aug 2017



White Elephant Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Clerk

  • May 2016 - Oct 2016



Regent Hotels Porto Montenegrp

• Front Desk Agent

  • May 2015 - Sep 2015

  Participated in an pre-opening of the hotel - Checks in guest in an efficient and friendly manner - Assures that guest is assigned type of room requested and the correct rate is charged - Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. - Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. - Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. - Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications (Telephone) Operator. Show less



Regent Palms Turks & Caicos

• Providenciales,Turks & Caicos island

• GSA- Guest Service Agent

  • Dec 2014 - Apr 2015



REGENT HOTEL PORTO MONTENEGRO

• Montenegro

• FRONT DESK RECEPTIONIST

  • Jun 2014 - Dec 2014

  - Participated in an pre-opening of the hotel - Checks in guest in an efficient and friendly manner - Assures that guest is assigned type of room requested and the correct rate is charged - Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. - Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. - Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. - Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications (Telephone) Operator. Show less



BAKERY SICILIA

• PODGORICA

• SALES WORKER

  • Sep 2013 - May 2014

  • Did all the opening and closing procedures • Sold baked goods on a daily basis • Led a team of 10 people and supervised the operations in the shift • Attended weekly meetings with the managers • Organised the documentation in the office • Did all the opening and closing procedures • Sold baked goods on a daily basis • Led a team of 10 people and supervised the operations in the shift • Attended weekly meetings with the managers • Organised the documentation in the office



ALMARA BEACH, OBLATNO

• OBLATNO

• ASSISTENT IN COLD KITCHEN

  • Jun 2013 - Sep 2013

  • Prepared various kinds of dishes • Prepared different kinds of salads and cakes • Prepared kitchen area for the opening hours and communicated with executive chef • Prepared various kinds of dishes • Prepared different kinds of salads and cakes • Prepared kitchen area for the opening hours and communicated with executive chef



AMAN RESORT SVETI STEFAN

• FRONT DESK RECEPTIONIST

  • Jul 2012 - Sep 2012

  •Receiving each guest call in a professional and friendly manner •Maintaining effective communication with all related department to ensure smooth service delivery •Handling every query in a polite and courteous manner and exceeding guest expectations •Ensuring guests are greeted by name upon calling as per the Aman Standard •Maintaining an up to date knowledge of the hotel and local services •Maintaining an awareness of guest profile through the Opera guest profile system •Maintaining the guest wake up call sheet and deliver calls accordingly on time and to the established standard •Taking messages for guests and management as per the required standard. •Greeted and welcomed guests at the airport Show less