Gabrielle Ramirez
Assistant to Service Director at MileOne Autogroup- Claim this Profile
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English Native or bilingual proficiency
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Italian Limited working proficiency
Topline Score
Bio
Credentials
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Level 3 Stellantis (Formerly Fiat Chrysler of America) Warranty Administrator
StellantisJan, 2022- Nov, 2024
Experience
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MileOne Autogroup
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Motor Vehicle Manufacturing
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400 - 500 Employee
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Assistant to Service Director
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Jul 2022 - Present
-Prepare, submit, and verify payment of fleet maintenance claims-Investigate for and collect supporting documentation to reconcile accounts -Act as a liaison between Stellantis and the dealership regarding warranty and communicate with Area Rep-Write correction tickets when necessary for refunds and addendums-Ensure payments are received and refunded properly on repair orders-Act as a liaison between the dealership and third-party warranty company-Oversee all communication between third-party warranty company and dealership to ensure service advisors are following up with the company’s requests-Review all warranty repair orders to ensure proper documentation is included before admins book and process repair orders-Track all open repair orders and inquire on status with service advisors-Assist with Customer Care cases and tow reimbursements-Assist Service Director with other requested tasks-Write, proofread and send emails to various departments in dealership and third party warranty company-Assist dealership controller with accounting schedules by collecting supporting documentation for journal vouchers-Write memos and internal communications to send to colleagues to keep them abreast of the most recent warranty protocols-Compile customer’s sensitive warranty documentation properly to ensure payment of warranty repairs and protection from audit Show less
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Head Warranty Administrator
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Mar 2019 - Jul 2022
-Ensure that warranty procedure determined by Stellantis (formerly known as Fiat Chrysler of America) is followed by dealership personnel in all departments-Book and review warranty tickets to verify that all necessary documentation is included and all steps were completed for accurate payment and submission-Achieve a quarterly claim accuracy rate average above 90%-Submit and track claims. Review and correct rejected claims when necessary-Act as a liaison between Stellantis and the dealership regarding warranty and communicate with Area Rep-Track all warranty repair orders and request updates from advisors-Level 3 Certified Warranty Administrator since 2020 Show less
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Priority Hyundai
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United States
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Retail
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1 - 100 Employee
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Assistant to Service Director
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Sep 2018 - Feb 2019
-Dispatched repair orders according to technician capabilities -Managed workflow and ensured work was completed in a timely fashion-Managed employee schedules and time-off-Overlooked technician, service receptionist, prep, and valet time sheets-Worked with service manager and director to ensure that customers were being helped appropriately-Balanced customer repair orders with Pre-Delivery Inspections and used cars-Acted as a liaison between the parts, service, and sales department-Kept track of repair orders and part orders-Informed service advisors of status of shop, technicians, and services/recalls to communicate length of appointment time with customer-Supervised service receptionists and allocated their daily tasks Show less
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Part's Front Counter Associate
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Mar 2018 - Sep 2018
-Priced out parts in CDK with MicroCAT, the Hyundai catalog, and through various aftermarket sites-Called dealerships and other aftermarket stores for prices, availability, and estimated time of arrival of orders-Used Hyundai Motor America site to check availability of parts from other local Hyundai dealers-Completed bin checks to ensure accuracy of what is in stock and to check what needs to be ordered-Called customers to let them know their parts have arrived and scheduled appointments to get them installed-Ensured that parts are appropriately added to the correct repair orders-Ordered parts for repair orders, customers, and independent shops-Checked and tracked parts orders-Open and close purchase orders-Create quotes and estimates for wholesale and customers Show less
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Service Receptionist
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Jul 2017 - Mar 2018
-Answered inbound calls, returned voicemails, conducted outbound calls to set appointments for regular maintenance and recalls-Archived customer repair orders-Loaned out and checked-in loaner vehicles to customers-Appropriately archived and recorded customer information for loaner agreements-Swapped new cars into loaner fleet and old cars into used cars-Scheduled appointments, and sent reminders for appointments, regular maintenance, filling out surveys, and recalls-Gathered information and communicated with customers about their experience with the service department and their appointments-Reminded customers to fill out SureCritic surveys through eLeads-Maintained and updated customer contact information-Received a raise in first 3 months-Trained all new receptionists-Open repair orders for new car inspections and used cars Show less
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Regent University
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United States
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Higher Education
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700 & Above Employee
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Regent C.A.R.E.S. Representative
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Jan 2017 - Jul 2017
-Answered and responded to inbound calls and emails, returned voice mails -Archived and recorded calls into Google Sheets -Performed outreach campaigns to check on students -Maintained knowledge of Regent University services, resources, and academic programs -Acted as a listening ear for students in need and offered prayer when appropriate -Assisted with minor technical issues -Answered and responded to inbound calls and emails, returned voice mails -Archived and recorded calls into Google Sheets -Performed outreach campaigns to check on students -Maintained knowledge of Regent University services, resources, and academic programs -Acted as a listening ear for students in need and offered prayer when appropriate -Assisted with minor technical issues
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Chick-fil-A Restaurants
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United States
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Restaurants
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700 & Above Employee
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Part-Time Sales Associate
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Apr 2016 - Oct 2016
-Regulated cash flow -Served and assisted customers with orders and customer complaints -Stocked store and cleaned counters, registers, bins, and floor -Received positive customer service reviews with first few months of employment -Regulated cash flow -Served and assisted customers with orders and customer complaints -Stocked store and cleaned counters, registers, bins, and floor -Received positive customer service reviews with first few months of employment
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William & Mary
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United States
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Higher Education
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700 & Above Employee
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Research Assistant in Psychology Lab
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Jan 2013 - May 2016
-Successfully completed and defended Honors Thesis through presentation of topic -Collected, entered, analyzed, and interpreted data -Entered and utilized formulas, functions, and tests to analyze and interpret data in Microsoft Excel and SPSS -Designed and administered studies -Collaborated with lab mates and participated in lab meetings -Wrote grants, manuscripts, and budget proposals -Organized, counted, and ordered lab materials and supplies -Compiled references in APA format, conducted literature reviews Show less
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Baptist Collegiate Ministries
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Williamsburg, VA
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Administrative Assistant Intern
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Aug 2014 - May 2015
-Managed and organized alumni and student databases and mailing lists with Microsoft Excel -Deposited and receipted donations and t-shirt purchases, balanced checkbook through Quicken -Organized and coordinated Sunday Night Meals with local churches in the Hampton Roads area -Managed and organized alumni and student databases and mailing lists with Microsoft Excel -Deposited and receipted donations and t-shirt purchases, balanced checkbook through Quicken -Organized and coordinated Sunday Night Meals with local churches in the Hampton Roads area
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Kairos Initiative
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Philippines Baptist Theological Seminary (PBTS) in Baguio, Philippines
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Clinical Pastoral Orientation Student and Chaplain Trainee
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May 2014 - Jul 2014
-Met once a week with class to discuss counseling methods and how to improve -One-on-one sessions with counseling supervisor -10 hours of weekly reading on clinical pastoral counseling -20 hours of hospital visitations every week -Met once a week with class to discuss counseling methods and how to improve -One-on-one sessions with counseling supervisor -10 hours of weekly reading on clinical pastoral counseling -20 hours of hospital visitations every week
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Food Lion
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United States
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Retail
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700 & Above Employee
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Part-Time Sales Associate
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May 2012 - May 2014
-Cleaned front-end of the store and registers, took out the trash, and organized sodas, magazines, and cigarettes -Regulated cash flow -Helped customers -Cleaned front-end of the store and registers, took out the trash, and organized sodas, magazines, and cigarettes -Regulated cash flow -Helped customers
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ForKids, inc.
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Call Center Intern
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Aug 2013 - Aug 2013
-Answered phone and returned calls -Advised clients about available resources in the community and provided options -Communicated with individuals in various emotional states and situations -Answered phone and returned calls -Advised clients about available resources in the community and provided options -Communicated with individuals in various emotional states and situations
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Education
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2012 - 2016
The College of William and Mary
Bachelor's Degree, Psychology (Major), Italian Studies (Minor) -
2021 - 2024
Old Dominion University
Bachelor of Science - BS, Computer Science
Community
