Gabrielle Pimenta
Customer Service Agent at Blackrock Health Hermitage Clinic- Claim this Profile
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English Professional working proficiency
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Portuguese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Digital Marketing Diploma
Digital Marketing InstituteJan, 2022- Nov, 2024 -
Graphic Design (Adobe Illustrator, Photoshop, InDesign e Bridge)
University College DublinJan, 2022- Nov, 2024
Experience
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Blackrock Health
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Ireland
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Hospitals and Health Care
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500 - 600 Employee
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Customer Service Agent
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Feb 2022 - Present
• Delivering outstanding customer service, creating a warm and welcoming environment for patients, delivering orders and answering queries and requests while maintaining quality standards • Back-office support, conducting cash management, processing daily cash transactions, operating and keeping the till balanced • Coordinating inventory, stock control and replenishment, maintaining high quality product levels, reviewing inventory control protocols, and requesting the purchase of materials to the Manager • Following all of the company’s policies and procedures in accordance with the health & safety regulations, meeting and achieving KPIs, exceeding targets and expectations by remaining motivated Show less
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Office Administrator
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Jan 2016 - Dec 2021
• Responsible for the office administration, managed purchase orders, sales, cash handling, staff supervision and offered • Handled all administrative duties, including invoices from suppliers, controlled expenses budget and labour routines, such as shifting, training and holiday control, maintaining all records updated • Coordinated inventory, managed stock, including replenishment and rotation activities, maintained inventory control protocols and all information in the system and in the Excel sheets • Negotiated partnerships with new publishers and with suppliers regarding price, delivery, terms, and conditions, and monitored their performance while building and maintaining strong relationships • Coordinated delivery orders and logistics processes, and handled all customer complaints tactfully and in a timely manner by providing personalised solutions • Organised annual events, the literary fair, promotions on commemorative dates and raffles for customers • Managed social media (Instagram) and customer service via WhatsApp from the bookstore Achievement: Successfully managed to set up of the company’s website during the pandemic, handling orders online and deliveries, negotiating with both suppliers and day-to-day accounts Show less
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Education
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2007 - 2012
Universidade Candido Mendes
Bachelor's degree, Law
Community
