Customer Account Specialist

• Sep 2022 - Present

Head of Business and Administration

• Feb 2022 - Sep 2022

- Recruited, screened, hired and onboarded all new hires - Conducted biweekly payroll for twenty six employees and performed in depth labor to sales analysis - Managed relationship and invoices with vendors, contractors, customers and other clients - Applied and renewed city and county permits, business licenses and food sales licenses for five retail locations - Acted as an assistant, HR specialist and general administrative support for the owner of the company - Initiated and participated in comprehensive and industry-specific diversity, equity, and inclusion improvements

Office Manager and Medicaid Specialist

• Aug 2021 - Jan 2022

- Scheduled and managed books of business for insurance agency with over one thousand clients - Restructured and refined client database using Excel and Client Relationship Manager (CRM) to increase efficiency and streamline client relation procedures during Annual Election Period (AEP) - Produced “Eligible” determinations for over forty clients seeking state Medicaid assistance - Created first-ever job description and Standard Operating Procedure for Office Assistant position - Scheduled and managed books of business for insurance agency with over one thousand clients - Restructured and refined client database using Excel and Client Relationship Manager (CRM) to increase efficiency and streamline client relation procedures during Annual Election Period (AEP) - Produced “Eligible” determinations for over forty clients seeking state Medicaid assistance - Created first-ever job description and Standard Operating Procedure for Office Assistant position

Front Of House Manager

• Feb 2019 - Dec 2020

- Oversaw all HR and management operations for front of house (FOH) staff, including recruiting, onboarding paperwork, training, scheduling and timecard management - Communicated daily with ownership and co-managers regarding sales, staff updates, and strengths and weaknesses in service - Trained and managed team of twelve front of house employees to provide service with confidence in their knowledge of and ability to communicate craft cocktail and scratch kitchen menu offerings - Resolved customer conflict ensuring that both the interests of the customer and the business were prioritized and reconciled

Cafe Manager

• Aug 2018 - Aug 2019

- Scheduled employees according to availability and cafe needs - Trained staff to exercise efficiency, quality, and adherence to specialty coffee standards in daily café operations - Fulfilled all orders for cafe including retail, supply, coffee, milk, and pastry orders - Performed all money handling operations for the café including safe drops, change orders, and tip reporting - Scheduled employees according to availability and cafe needs - Trained staff to exercise efficiency, quality, and adherence to specialty coffee standards in daily café operations - Fulfilled all orders for cafe including retail, supply, coffee, milk, and pastry orders - Performed all money handling operations for the café including safe drops, change orders, and tip reporting

Market Manager

• Feb 2018 - Aug 2019

- Recruited and coordinated vendors for weekly farmers market every Saturday for fifty weekends per year - Performed weekly data entry documenting vendor attendance, sales, and customer demographics - Assisted with grant writing, including USDA Farmers Market Promotion Program, Florida Fresh Access Bucks (FAB) incentive program, and small-scale local fundraisers - Managed FAB partnership and processed transactions for customers receiving federal food assistance benefits - Planned programming on subjects including homelessness, affordable and accessible nutrition, food insecurity, environmental racism, and small-scale local agriculture

Director of Food Recovery Network

• Aug 2015 - Aug 2018

- Scheduled and facilitated over ten weekly pick-ups of surplus food from various on-campus establishments and delivered to partner agencies combating housing and food insecurity in Leon County - Managed and scheduled recoveries and general body meetings for over thirty volunteers - Amassed over forty thousand pounds of food donated in three years as Director - Awarded “Undergraduate Organization of the Year” for Florida State University in 2017 - Scheduled and facilitated over ten weekly pick-ups of surplus food from various on-campus establishments and delivered to partner agencies combating housing and food insecurity in Leon County - Managed and scheduled recoveries and general body meetings for over thirty volunteers - Amassed over forty thousand pounds of food donated in three years as Director - Awarded “Undergraduate Organization of the Year” for Florida State University in 2017