Experience

Ferrandino & Son, Inc.

• United States
• Facilities Services
• 100 - 200 Employee

• Information Technology Operations Manager

  • Dec 2021 - Present

• System Administrator

  • Jun 2021 - Nov 2021



Telco Holdings LLC

• United States
• IT Services and IT Consulting

• Senior Information Technology Support Engineer

  • Mar 2019 - Aug 2020

  Handles all support issues via phone, email and ticket system submittals as well as onsite support in an external client facing platform for various industries including large dental practices, community organizations and waste management companies. • Work closely with C-suite level clients for issue troubleshooting as well as Infrastructure systems planning • Install, upgrade, repair, and support various versions of Windows based systems remotely and onsite, includes Windows 7 thru 10 • Troubleshoot Windows servers which includes Windows server versions 2003 - 2019, virtual servers, internet and network connectivity issues, firewalls, telecom systems using various tools including scripting, • Manage server patching and server data backup solutions • As senior IT engineer, responsible for PC user training for all onsite support contracted clients as well as working with junior employees for training and ticket escalation • Active Directory/Azure Active Directory account management and deployment packages Show less



Benefits Data Trust

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Technology Services Lead

  • Feb 2017 - Mar 2019

  Responsible for managing the day-to-day operations of the Technology Services department which includes project scope planning and implementation as well as budgets and employee supervision. • Management and administration of various IT Infrastructure components which included server administration, networking and telecom • Responsible for management of systems backups, firewall functionality, web and email filtering, Office 365 administration and various other processes including VMWare and cloud based anti-virus and encryption • Oversee all budgeting for the department to plan and implement all projects for new hardware and software to improve business processes for the organization. • Supervised successful migrations of the following projects: o Lotus Notes to Office 365 o Upgrade of Cisco switches o Installation of new telephony system • During SOC2 compliancy audit, was responsible for defining scope and creation of multiple infrastructure related policies including systems security policies. Worked with cross departmental team to achieve SOC 2 compliancy Show less



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Support Technician

  • Feb 2016 - Feb 2017

  Provided IT support as part of Comcast’s headquarters Techbar team which includes Tier 1 and 2 issues such as password resets, user setups on laptops/mobile devices and user training, if needed. Comcast techbar is walk-up helpdesk where Comcast employees/contractors are able to go to receive not only IT support but to check on progress of open tickets as well as submit requests for new equipment (laptops, cables, mice/keyboards, etc) • Support Window 7 and Windows 10 computers as well as Apple devices and configured & deployed new laptops, tablets, and smart phones • Other matters that were addressed were user account management utilizing Active Directory, software installation, mobile device management, network file shares and network printer access and other IT specific issues that employees/contractors brought to the Techbar’s attention • Familiar with Apple OS specific features like user profiles, keychain support, and self-service software installs • Working with my team, I updated and rewrote all training materials and several Standard Operating Procedures to reflect changes made to processes and software upgrades for new technical support employees Show less



ArcelorMittal Steel/CPSI

• Coatesville, Pennsylvania, United States

• Systems Analyst

  • Sep 2007 - Oct 2015

  Provided onsite and remote IT support for over 1000 users spread out over 2 locations in a Windows environment. Responsible for configuration, deployment and support of all company IT equipment including desktops, laptops and printers. • Support of all corporate applications, both locally installed and web-based, including a mainframe application • Manage, set up and provide technology and training for onsite and remote users including use of various software applications. This includes setting up training labs for all courses • Coordinated and acted as company liason for Xerox deployment and configuration in Coatesville and Conshohocken locations • Official Safety Day Trainer for employees on basic PC usage and web documentation searches • Led deployment of HP thin clients as upgrade from Thinnet based terminal systems in Coatesville and Conshohocken locations Show less