Reservations Assistant

• Jul 2022 - Present

Reservation Assistant - Hotel and Services Service

• Sep 2021 - Jun 2022

Assistance to the travel agent via phone or whatsapp, always seeking to understand their needs to assist in closing the sale, whether online or offline. Contact agents with confirmed reservations to see if they need any assistance. Contacting hotels, suppliers and local receptionists to solve problems on the spot and/or seek better rates, negotiations and special requests. Assistance to the travel agent via phone or whatsapp, always seeking to understand their needs to assist in closing the sale, whether online or offline. Contact agents with confirmed reservations to see if they need any assistance. Contacting hotels, suppliers and local receptionists to solve problems on the spot and/or seek better rates, negotiations and special requests.

Childcare

• Jan 2018 - Jan 2020

• Exchange carried out in the United States (Colorado, Virginia and Maryland); • Responsible for taking care of children with aged between 01 and 10 years. • Exchange carried out in the United States (Colorado, Virginia and Maryland); • Responsible for taking care of children with aged between 01 and 10 years.

Booking Agent

• Mar 2016 - Dec 2017

• Management of travel, reservations, accommodation and vehicle rental; • Preparation of travel reports with statistics and requests; • Contact with companies and negotiation of partnerships; • Creation of the Travel Procedures Guide; • Emergency assistance outside the office; • Interface with the Logistics, Administration, Finance and Commercial departments. • Management of travel, reservations, accommodation and vehicle rental; • Preparation of travel reports with statistics and requests; • Contact with companies and negotiation of partnerships; • Creation of the Travel Procedures Guide; • Emergency assistance outside the office; • Interface with the Logistics, Administration, Finance and Commercial departments.

Reservations Assistant

• May 2014 - Nov 2015

• Customer service; • Hotel reservation, transfers and car rental; • Document analysis; • Preparation of travel kit and application for travel insurance; • Contact with national and international suppliers; • Preparation of administrative and financial reports; • Calculation of fines for cancellation or no-show. • Customer service; • Hotel reservation, transfers and car rental; • Document analysis; • Preparation of travel kit and application for travel insurance; • Contact with national and international suppliers; • Preparation of administrative and financial reports; • Calculation of fines for cancellation or no-show.

Reservations Assistant

• Feb 2014 - Apr 2014

• Customer service; • Contact with agencies and other companies; • Control of room availability and rates; • Negotiation and sale of apartments (individual and groups); • Support in the elaboration of the tariff grid; • Instructional production and distribution; • System feed and update reports. • Customer service; • Contact with agencies and other companies; • Control of room availability and rates; • Negotiation and sale of apartments (individual and groups); • Support in the elaboration of the tariff grid; • Instructional production and distribution; • System feed and update reports.

Booking Agent

• Nov 2010 - Jun 2013

• Customer service; • National and international travel quotes and sales (B2C); • Control of all logistics and tariff agreement. • Customer service; • National and international travel quotes and sales (B2C); • Control of all logistics and tariff agreement.