Experience

Combined Air Mechanical Services

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Office Clerk

  • Dec 2020 - Present



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Experience Associate

  • Nov 2019 - Dec 2020

  • Welcoming and greeting clients in the branch, and assisting with their immediate needs• Meeting the daily referral targets by identifying the basic needs of clients and directing them to the right staff• Resolving client service problems in professional and understanding manner, and following up with various departments and called back clients to ensure satisfactory resolution • Welcoming and greeting clients in the branch, and assisting with their immediate needs• Meeting the daily referral targets by identifying the basic needs of clients and directing them to the right staff• Resolving client service problems in professional and understanding manner, and following up with various departments and called back clients to ensure satisfactory resolution



MONEY MART LTD

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2018 - Nov 2019

  • Greeted and assisted customers by identifying needs, and offering the right products and solutions• Maximized sales and business success by informing customers of all product options, performing proactive courtesy calls and completing collections calls for errant accounts • Performed both opening and closing procedures; balanced the till and safe at the beginning and end of every shift• Completed weekly audits and administrative tasks such as filling and organizing documents • Greeted and assisted customers by identifying needs, and offering the right products and solutions• Maximized sales and business success by informing customers of all product options, performing proactive courtesy calls and completing collections calls for errant accounts • Performed both opening and closing procedures; balanced the till and safe at the beginning and end of every shift• Completed weekly audits and administrative tasks such as filling and organizing documents



National Bank of Canada

• Canada
• Banking
• 700 & Above Employee

• Co-OP Student

  • Sep 2011 - Dec 2011

  • Performed teller transactions (deposits and money transfers) and balanced the tills• Competed administrative tasks including filing and organizing• Shadowed Customer Service Associates in order to gain valuable insights into branch activities • Performed teller transactions (deposits and money transfers) and balanced the tills• Competed administrative tasks including filing and organizing• Shadowed Customer Service Associates in order to gain valuable insights into branch activities