Experience

Surgical Information Systems

• United States
• Software Development
• 200 - 300 Employee

• Client Support Analyst

  • Nov 2020 - Present

  • Maintains a high level of customer focus and a sense of urgency for all interactions. • Responds to incoming calls or messages with clear and concise communication • Provides timely diagnoses of customer’s technical issues, creative solutions, and alternatives that meet business needs • Identifies proactive opportunities for client education to mitigate technical issues down the line • Maintain detailed records on client work including a communication log, remedial actions taken, and issue resolution through Salesforce ticketing system • Escalates enhancement requests, unresolved problems, and service requests to the appropriate technical support group identified in the customer support process • Adheres to Service Level Agreement defined for the reported issue and priority • Function as a Peer Mentor to new team members



The Pine

• Athens, Georgia

• Assistant Manager

  • Aug 2016 - Present

  • Train 20+ new staff members, retrain current employees for new roles, and directly oversee a team of 6 employees • Assume a variety of roles such as bartender, server, host, or expo in order to fulfill gaps in service • Manage and close restaurant when owner and general manager are unavailable • Handle guest relation issues such as complaints, recommendations, and accommodation requests within a demanding setting • Provide excellent customer service in a fast- paced environment while remaining professional and calm



Brixx Wood Fired Pizza

• Athens, Georgia

• Bartender/ Server

  • Jan 2015 - Aug 2016

  • Oversaw nightly financial transactions of $1000+ through reconciling the cash drawers and managing the safe • Implemented excellent customer service by greeting customers and addressing their needs during the dining process • Maintained approximately 45+ hours per week while enrolled as a full-time student • Oversaw nightly financial transactions of $1000+ through reconciling the cash drawers and managing the safe • Implemented excellent customer service by greeting customers and addressing their needs during the dining process • Maintained approximately 45+ hours per week while enrolled as a full-time student