Experience

Findex

• Australia
• Financial Services
• 700 & Above Employee

• Client Service Manager

  • May 2019 - Present



Cloud Happy

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Jul 2014 - Present

  In this role, I am responsible for managing office administration, human resources, and operations for this data analytics consultancy. I also lead business process improvement and other major change projects. Role responsibilities include: ► Office administration ► General operational leadership for day to day business functions ► Team leadership - including recruitment, training and transition, coaching, performance management ► Change management ► Financial planning ► Taxation planning and compliance ► Financial reporting ► Data analytics ► Document control ► Policy and procedure development and compliance ► Customer engagement ► Project management ► Vendor management for outsourced work ► Marketing and content development Highlights: ● Successful creation and testing of internal audit systems to ensure full documentation and adherence of company systems and procedures ● Implementation of documentation controls to improve compliance for customers ● Project and complex timeline management - for several successful outsourced projects delivered on time and within budget ● Achieving a significant reduction to operating expenses for improved profitability



State Trustees

• Australia
• Financial Services
• 300 - 400 Employee

• Asset Accounting - Team Leader

  • May 2011 - Jun 2013

  In this role, I led a team of 15 to manage the assets of estates and clients who did not have the capacity to do so themselves.Role responsibilities included:► Team leadership – including recruitment, training, coaching, performance management► Change management through a major organisational restructure and relocation project► Auditing► Asset administration and estate management for clients► Relationship management and engagement of Asset Accounting team with financial planning, taxation and compliance for client and business requirements ► Asset reporting► Communication and liaison with banks, share registry, superannuation funds, and other financial institutions ► Maintenance of CHESS and pricing for Garradin/STRATIS► Corporate actions► Close collaboration with the Compliance team to ensure STL met all ASX requirements Highlights:● Successful completion and passing of ASX and Deloitte audits● Completion of Deloitte audit review due to Project Sundown● Construction of comprehensive training and transition plans for all staff affected by redundancy and recruitment of replacement staff for new regional location● Creation of procedures for receipting team and implementation of controls for natural account use● Commencement and implementation of work allocation redesign● Implementation of team performance/output monitoring using a newly developed dashboard● Successful team leadership for 15 members during a transitionary period with output and morale maintained throughout● Ensuring zero loss for all corporate actions and achieving zero failed trades

• Senior Officer - Corporate Actions and Settlements

  • Apr 2006 - May 2011

  In this role, I worked independently to manage settlements and cash transfers including all daily equity trading, transactions and settlements on CHESS. I also represented the State Trustees at industry seminars and information forums.Role responsibilities included:► Settlements and cash transfers► Completion of daily equity trading, transactions and settlements on CHESS► Cash transaction processing and monitoring► Weekly and monthly reporting and reconciliations► Equity reconciliations and weekly report sign-offs► Information dissemination RE: changes to Asset Accounting► ASX compliance monitoring► Development of Asset Accounting control procedures for audit, including CHESS procedures for ASX requirements► Review, monitoring and completion of Corporate Actions as required► Management of proxy voting, take-overs, reconstructions, dividend payments and instructions► Occupational Health and Safety Representative ► First Aid OfficerHighlights:● Fulfilling all Custody functions and completing the Custody Transition for Funds Management outsourcing project● Implementing weekly meetings with Fund Accounting to aid preparation for all tax reporting, reconciliations, workflow management and daily pricing● Representing the asset accounting department during all internal and external audit reviews, including the ASX● Being appointed to the role of ASX compliance monitor in 2009● Achieving zero write-offs for corporate actions, and zero failed-trade fees for settlements● Documenting processes for all tasks within Custody and CHESS● Completing all system upgrade/project enhancement testing and continuation-of-business testing for CHESS/Garradin



Citi

• United States
• Financial Services
• 700 & Above Employee

• Control Officer - Corporate Operations

  • Sep 2003 - Apr 2008

  In this role, I worked as part of the custody and institutional team to reconcile various accounts and provide reporting for Australia and New Zealand operations to Citibank New York as part of the global reporting requirement. Role responsibilities included: ► Completion of custody and institutional reconciliations – Australia and New Zealand: cash, stock, physical scrip, fixed interest, warrants, sundries and receivables, pricing ► Preparation of Australia and New Zealand operational reporting to Citibank NY for global reporting: - Operations regional reporting - Assets Under Custody - Tax reclaims - Fails - Trade - General Ledger to London and New York - Foreign Ownership Declarations ► Establishing and maintaining all corporate custody accounts - Australia and New Zealand - Cash and Securities – opening - Closing and Maintenance for Corporate and Private Bank Global Window and Direct Clients - Messaging (Swift) - Billing - Documentation - Taxation: Treaty and Non-treaty - AIL forms (NZ) ► Management of stock transfers – issuer sponsored, physical, inscribed, CHESS, stamp duty obligations, resealing of Probate ► Some administration management including HR form completion, new staff inductions, staff return, staff training records, archiving, accounts payable, and stationery ordering ► Testing of regional and local system roll-outs Highlights: ● Representing the Control department during successful ISO9000 recertification, external audits and peer reviews ● Automation the reconciliation functions and achieving significant improvements to existing processes to increase accuracy and reduce task completion time ● Construction a “how-to” library of all tasks trained in which helped other new starters to achieve competency and improved efficiency faster



Your Prosperity Online Investing

• Reconciliations Officer

  • Oct 2002 - Aug 2003

  In this role, I was responsible for reconciling client accounts and funds. Role responsibilities included:► Fund reconciliations – included wholesale superannuation, portfolio service, equities and cash accounts► Fund reporting► Management fee calculations► Client engagement and interaction► Fee collections from clients► Custodian Fee calculation and payment► Inter-company commission calculations► Superannuation compliance administration► Interest Accrued account calculation and account adjustments► Excess interest calculation and account adjustments► Minimum account balance administration and follow-up► Superannuation surcharge payments

• Marketing Assistant

  • May 2002 - Oct 2002

  In this role, I provided general support across all areas of marketing including database design and development, campaign analysis and inventory control. Role responsibilities included:► Data entry, import, integration and maintenance► Database management to ensure record accuracy► Database analysis and segmentation► Marketing campaign implementation► Marketing campaign effectiveness predictions► Marketing trend analysis and reporting► Marketing campaign effectiveness improvements► Inventory control, ordering and managementHighlights:● Building groups within the database on campaign parameters to improve results● Designing processes to increase database efficiency using macros (Microsoft Access)● Managing inventory requirements based on predictions to improve low validity and reduce wastage