Communications and Development Manager

• Mar 2022 - Present

- Leads organization-wide communication strategy to support organizational growth and goals, produces newsletter, social media, press releases, briefings and key messaging for senior leadership, flyers, etc. - Works closely with Director of Development to steward and cultivate key relationships with stakeholders, contributing to over $240k in individual and corporate contributions during Q1 of FY23 - Develops relationships with college and young professional groups, diversifying MSP’s donor portfolio and raising awareness for the plight of domestic violence survivors - Increased email open rate by 5%, currently positioning MSP’s open rate at 7% above industry benchmark - Grew Instagram following by 18% and Facebook following by 15% to date - Secured top-tier PR agency support on pro-bono basis to revamp messaging to align with strategic goals; grant valued at $100k - Produced an updated communications and brand manual

Customer Experience Associate

• Jun 2021 - Mar 2022

- Writes and edits content for TB12 website, blog, downloadable guides, marketing and flow emails- Oversees and executes communications to inbound customer inquiries, balancing excellent customer experience with tactical business decisions- Creates communications and messaging strategy for responses, strengthening customer satisfaction, retention, and trust.- Answers close to 80% of total customer inquiries, closed over 12,000 tickets to date with a 5/5 star rating—in a fast-paced, results-oriented environment- Handles all tasks with a positive, can-do approach, finding creative solutions to operational challenges- Collaborates across multiple teams (marketing, finance, fulfillment, etc) by reporting and resolving problems to limit ongoing problems and costs- Achieved high customer satisfaction during a logistically challenging (and exciting!) communications time due to impacts of Covid-19, winter weather, playoff season, and a Super Bowl win!

Customer Experience Associate

• Nov 2020 - Jun 2021

Graduate Associate at the Center for New Designs in Learning and Scholarship (CNDLS)

• Aug 2018 - May 2020

-Created content for multiple audiences connected to the Engelhard Project for Connecting Life and Learning, including internal and external project communications, website updates, and annual reports-Responsible for coordinating, managing, and and executing more than 10 program events annually, including monthly gatherings, semesterly reflection sessions, and various training activities-Conducted interviews and wrote multiple blog posts for the CNDLS website showcasing the work and achievements of faculty and staff.-Managed and designed program spreadsheets, ensuring they were always up-to-date, well organized, and accurate-Collaborated closely with Project team members and communicated updates regularly with Project participants, ensuring they had the most up-to-date information, fielding questions, and resolving issues

Letter Writer for Medical School Admissions

• May 2019 - Aug 2019

-Hired by the Associate Dean and Director of Pre-Health Advising at Georgetown to write the Pre-Medical Committee’s composite letter of recommendation for medical or dental school applicants-Crafted more than 50 recommendation letters over the course of the summer, while also working an additional 32-hour per week job at CNDLS-Responsible for carefully synthesizing each applicant's transcript, resume, personal statement, four letters of recommendation, the Committee's ranking level, and then writing a two to three page composite letter of recommendation summarizing the applicant’s undergraduate years-Crafted compelling narratives for applicants, emphasizing their most relevant experiences, achievements, and potential to help them stand out as applicants

Editorial Intern - Santa Clara Magazine

• Apr 2017 - Jun 2018

-Wrote captivating and snappy stories for multiple digital and print issues -Responsible for in-depth story research, reporting, interviewing, writing, and/or editing for more than 20 articles for a readership of approximately 113,000-Interacted with leading Santa Clara University faculty, alumni, and donors on a weekly basis on behalf of the magazine to hunt down interesting story leads and to craft class note updates-Edited and proofread content with style in accordance with AP Style and formatting guidelines-Managed interview transcription and research in the University archives and special collections-Trained incoming interns on proper procedure, protocols, and best practicesAchievement: Assisted on articles honored with CASE, Maggie, and Ozzie awards

Media Relations Intern

• Jan 2017 - Apr 2018

-Created more than 30 editions of "SCU in the News," a bi-weekly newsletter distributed to all faculty and staff that recognizes and promotes the accomplishments of Santa Clara's faculty and staff.-Used TvEyes to clip video and audio and then input clips into Cision/Vocus PR Software.-Summarized all media mentions for circulation within the campus community.-Created Twitter campaigns to publicize and promote articles and op-eds written by faculty.-Created two video and slideshow presentations.-Trained two incoming hires and ensured work quality and accuracy.

Committee Member

• Jan 2016 - Jun 2017

-Appointed by the student government vice president. -Work with a small team of three other students to analyze budgets, spending, revenue, and allocate more than $500,000 annually to university funded student organizations -Critically listen to the budget presentations of the various organizations and prepare questions regarding their budgets. The sum of the proposed budgets of the organizations far exceeds the funds available. -Deliberate with other committee members, weighing the current importance and relevance of certain student organizations on campus. -Present proposed budget to student senate and explain rationale behind decisions. -Meet with Vice Provost of Student Life and Dean of Students to discuss, explain, and defend our proposed allocations.

Undergraduate Studies Intern

• Sep 2015 - Jun 2016

-Reported to the undergraduate curriculum studies professor. -Responsible for analyzing and evaluating databases, performing statistical tests, and making informed recommendations on academic, peer-reviewed, journal submissions. -Handled, managed, and transcribed confidential student information. -Revised stories and articles published on SCU webpage. -Reported to the undergraduate curriculum studies professor. -Responsible for analyzing and evaluating databases, performing statistical tests, and making informed recommendations on academic, peer-reviewed, journal submissions. -Handled, managed, and transcribed confidential student information. -Revised stories and articles published on SCU webpage.

Assistant Fiction Editor

• Sep 2015 - May 2016

-Worked with a team to evaluate, analyze, and suggest revisions to make fiction submissions ready for publication in print and online. -Annotate fiction submissions for lead fiction editor -Worked with a team to evaluate, analyze, and suggest revisions to make fiction submissions ready for publication in print and online. -Annotate fiction submissions for lead fiction editor

Student

• Sep 2015 - Mar 2016

-Applied and was selected to travel with a small group to a small rural Mexican village to learn about sustainable agriculture and community development. -Used spanish skills and cultural knowledge to engage with local community. -Upon return to SCU, created and participated in solidarity and community action projects. -Applied and was selected to travel with a small group to a small rural Mexican village to learn about sustainable agriculture and community development. -Used spanish skills and cultural knowledge to engage with local community. -Upon return to SCU, created and participated in solidarity and community action projects.

Ice Cream Scooper!

• Jun 2013 - Aug 2015

-Worked long hours for three summers, up to 35 hours weekly. -Learned the importance and value of team work, job discipline and responsibility, and the worth of listening to others in order to provide superior customer service. -Delegated tasks to other employees. -Responsible for opening the store and setting everything up, as well as closing at the end of the night. -Worked long hours for three summers, up to 35 hours weekly. -Learned the importance and value of team work, job discipline and responsibility, and the worth of listening to others in order to provide superior customer service. -Delegated tasks to other employees. -Responsible for opening the store and setting everything up, as well as closing at the end of the night.