Experience

Luxuria Vacations

• United States
• Travel Arrangements
• 1 - 100 Employee

• Luxury Travel Advisor

  • Feb 2023 - Present

  - Cultivate and maintain strong relationships with high-net-worth clients to understand their unique preferences and expectations for luxury travel, developing a robust book of business - Demonstrate in-depth knowledge of the luxury travel industry and destinations to negotiate effectively with both clients and hotels, offering valuable insights and personalized recommendations to clients - Ensure every aspect of the client’s travel experience is meticulously planned and flawlessly executed, focusing on the finer details to exceed expectations - Successfully sold $540k+ worth of luxury vacations within an 8 month period, strategically leveraging our portfolio to capitalize on contracted rates and optimize profitability Show less



Tegus

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Senior Analyst, Customer Operations

  • Oct 2022 - Feb 2023

  - Oversaw 50 quarterly projects for high growth accounts, ensuring the investors’ primary research needs are being met- Coordinated calls between investors and experts, surpassing quarterly call targets by 21% and 44% in Q2 and Q3 2022 and scheduling 415+ total calls - Performed daily market research across industries to better understand and deliver on the investors’ objective- Sourced and prospected 60+ monthly C-level executives and top decision-makers, reaching out to them via LinkedIn, email, and phone calls Show less

• Analyst

  • Jul 2021 - Oct 2022



Northwestern University

• United States
• Higher Education
• 700 & Above Employee

• Supervisor — Office of Alumni Relations & Development, Phonathon

  • Jan 2018 - Jul 2021

  - Presented and evaluated compiled data to refine program strategy through trend and regression analysis, leading to two years of record-breaking donations- Monitored, managed, and hired 50+ program callers across quarterly marketing campaigns and lead quarterly new hire orientations and trainings- Cold-called alumni, including major gift donors, and solicited for annual fund, with $12,445 raised thus far

• Research Assistant

  • Jun 2020 - Aug 2020

  Focused on researching business ethics in the context of civil wars, concentrating on the Colombian armed conflict.



Dr. Harold Patino Oral Maxillofacial & Implant Surgery

• Naperville, Illinois

• Assistant of Business and Clinical Services

  • Apr 2016 - Dec 2019

  - Managed paper and electronic filing systems while ensuring patient confidentiality (HIPAA) and efficiency - Communicated with patients via phone, email, and in-person to address questions and concerns related to scheduling, insurance filing, post-op care, and other discrepancies - Sterilized and prepared surgical instruments to maintain an aseptic and organized surgical environment - Managed paper and electronic filing systems while ensuring patient confidentiality (HIPAA) and efficiency - Communicated with patients via phone, email, and in-person to address questions and concerns related to scheduling, insurance filing, post-op care, and other discrepancies - Sterilized and prepared surgical instruments to maintain an aseptic and organized surgical environment



Edward Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer

  • May 2015 - Mar 2017

  - Trained new personnel. - Asked open-ended questions to assess customer needs. - Assisted customers in person and via telephone. - Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. - Trained new personnel. - Asked open-ended questions to assess customer needs. - Assisted customers in person and via telephone. - Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.