Office Manager

• Mar 2022 - Present

Receptionist/Guest Service Host

• Dec 2018 - Feb 2022

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Front Office Associate

• Feb 2018 - Sep 2018

Warm welcoming of the guests, checking-in and out, following administrative process, room sale by using upsell, making reservations via MARSHA, polite telephone handling, answering e-mails, preventing and dealing with complaints, package handling and shipping, supporting Front Office Supervisors and Managers Warm welcoming of the guests, checking-in and out, following administrative process, room sale by using upsell, making reservations via MARSHA, polite telephone handling, answering e-mails, preventing and dealing with complaints, package handling and shipping, supporting Front Office Supervisors and Managers

Receptionist - Hotel New Damshire

• Jul 2017 - Dec 2017

High quality service via phone, email and in person, room sale, making reservations and confirming bookings, follow up corporate rates and special prices High quality service via phone, email and in person, room sale, making reservations and confirming bookings, follow up corporate rates and special prices

Front Office Clerk

• Jun 2013 - Jan 2016

Responsible for providing a friendly welcome and high quality service in person or over the phone and mail. Resolving customer request and find suitable solutions to meet the needs of guest. Kepping up to date on local informaton, services and hotel facilities. Responsible for providing a friendly welcome and high quality service in person or over the phone and mail. Resolving customer request and find suitable solutions to meet the needs of guest. Kepping up to date on local informaton, services and hotel facilities.

At Your Service Agent

• Sep 2010 - Jun 2013

Main activities and responsibilities: Keeping contact with the guests, managing their special requests; arranging customer service line, room service order, business center. Proficient in FIDELIO, charging customer’s costs to their invoices, checking the status of their account. Received „The Spirit to Serve” award for my exemplary commitment to quality service and customer satisfaction in 2011 and 2012. Main activities and responsibilities: Keeping contact with the guests, managing their special requests; arranging customer service line, room service order, business center. Proficient in FIDELIO, charging customer’s costs to their invoices, checking the status of their account. Received „The Spirit to Serve” award for my exemplary commitment to quality service and customer satisfaction in 2011 and 2012.

shop assistant

• Oct 2007 - Apr 2010

Serving customers, working as a cashier and product coordinator, being responsible for level of inventory Serving customers, working as a cashier and product coordinator, being responsible for level of inventory