Quality Control Laboratory Technician

• Jun 2023 - Present

Technology Tutor Student Supervisor

• Aug 2022 - Present

• Communicate with manager and other supervisors to determine future program actions• Manage a team of five individuals and provide guidance for work-related processes• Assist in creating resources on various applications to train other employees• Attend and reply to support tickets and emails using ServiceNow

Technology Tutor and Teacher's Assistant

• Aug 2020 - Present

• Assist Penn State faculty with technology related to remote teaching, primarily with Zoom• Provide support for Penn State students and faculty related to online learning technology such as Canvas, WordPress, Kaltura, Microsoft Office, Google applications, etc.• Make application suggestions to professors to improve the quality of learning for students• Manage schedule and coordinate with faculty to accommodate their schedule

Pharmacy/Rx Technician

• Sep 2022 - Sep 2023

• Supported pharmacists by dispensing medication, resolving third party billing issues, preparing delivery orders, and processing incoming data for pharmacist review • Assisted a multitude of customers daily in-store, via drive thru, and on the phone by processing prescription requests, answering simple questions, and educating about various CVS services • Greeted all customers promptly and ensure satisfaction in a timely manner • Complied with CVS policies and procedures and abide by Federal and State laws and regulations to ensure patient privacy and safety Show less

Hostess

• Feb 2019 - Mar 2020

• Greeted guests and seated them by escorting them to their assigned table • Presented menus and offered information on menu items • Prepared tables for reservations and assisted wait staff by bussing tables • Walked through the dining area to ensure guest satisfaction by addressing their needs and concerns • Greeted guests and seated them by escorting them to their assigned table • Presented menus and offered information on menu items • Prepared tables for reservations and assisted wait staff by bussing tables • Walked through the dining area to ensure guest satisfaction by addressing their needs and concerns