Experience

TicketSwap
• Netherlands
• Events Services
• 100 - 200 Employee
• Live Support

  • Apr 2022 - Present


Indē Wild

• Netherlands
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Service

  • Sep 2021 - Feb 2023

  indē wild is a newly founded cosmetic brand, specialising in skincare derived from Ayurvedic and dermatological science. As the main customer service representative, I work independently to answer all customer queries regarding orders, logistics, deliveries, or personal circumstances. I have one-on-one contact with customers via email, Instagram, Tiktok and via phone calls. My core responsibilities are to handle already existing customers questions, as well as potential customers who are interested in purchasing from the brand. Aside from the customer service aspect, another responsibility I have is copywriting for the company's website, and social media platforms - creating the tone and voice for the company. Show less



City Hotel Rembrandt Square

• Front Desk Receptionist

  • Aug 2021 - Jan 2022

  The City Hotel Rembrandt Square in Amsterdam is a hotel based in the centre of lively area in Amsterdam. As a front desk receptionist, my responsibilities are to welcome guests to the hotel, check guests in - assuring they're catered to from the time of arrival, during their stay, until they leave. Practical work included registering data and financial transactions into a software system (Lodge gate), selling bar items, organising the scheduled arrivals, and answering both emails and phone calls from guests. Show less



Diipa Khosla

• Social Media Intern

  • Jun 2020 - Aug 2021

  Diipa Khosla is a social media influencer that has grown a global audience of over 1.6 million followers on Instagram, and 101.1k followers on Tiktok. As a social media manager intern, I had the responsibilities of scheduling posts, posting content, replying to comments and referring important messages to the influencer herself, all on a daily basis. During this experience, I grew my knowledge on both Instagram and Tiktok analytics and how algorithms work to increase view rates and audience reactions. Core responsibilities: - Scheduling and physical posting of content. - Copywriting for PR. - Analysing social media analytics to improve content strategies. Show less