Experience

iSolutions Partners

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2020 - Present

  - Assist in sales by giving demos of the product and following up with email. - Develop and maintain strong relationships with clients - Implement iSolutions app inside of Microsoft Dynamics 365 Business Central - Train clients on the iSolutions application - Answer all inquiries within a 12 hour timeframe - Write up-to-date blog posts on an ERP user site - Create YouTube tutorials on how to use features of the app - Assist with development testing and brainstorming - Assist in sales by giving demos of the product and following up with email. - Develop and maintain strong relationships with clients - Implement iSolutions app inside of Microsoft Dynamics 365 Business Central - Train clients on the iSolutions application - Answer all inquiries within a 12 hour timeframe - Write up-to-date blog posts on an ERP user site - Create YouTube tutorials on how to use features of the app - Assist with development testing and brainstorming



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Partner Support Specialist

  • Nov 2019 - Aug 2020

  - Worked with agents to ensure top quality care on their merchant's accounts - Maintained understanding of all CardConnect products - Educated agents on CardConnect products and technology including the CardPointe Virtual Terminal, Copilot, and CardPointe terminals - Maintained communication throughout resolution of outstanding issues - Served as a mentor and trainer for one team member

• Client Service Analyst II

  • Aug 2018 - Nov 2019

  - Facilitated professional and effective communication for merchants - Researched more complex issues by working with various departments - Maintained interdepartmental communication on tickets - Set realistic deadlines of when resolutions would be reached - Consistently maintained over 90% accuracy with updates to accounts - Served as a mentor for two team members - Awarded "Connector of the Month," November 2018 and March 2019



Wegmans Food Markets

• United States
• Retail
• 700 & Above Employee

• Produce Clerk

  • Jan 2012 - Aug 2018

  - Ensure high quality products and educate customers on products - Attend training and workshops about food handling, diversity, and teambuilding - Train new employees by showing them the protocol for various store operations - Ensure high quality products and educate customers on products - Attend training and workshops about food handling, diversity, and teambuilding - Train new employees by showing them the protocol for various store operations



Bloomsburg University of Pennsylvania

• Higher Education
• 700 & Above Employee

• Undergraduate Research Assistant

  • Dec 2017 - May 2018

  - Studied the effects of the keyword method on learning vocabulary - Completed Institutional Review Board Certification training - Conducted research by collecting data from over 100 students, and analyzed data through SPSS - Studied the effects of the keyword method on learning vocabulary - Completed Institutional Review Board Certification training - Conducted research by collecting data from over 100 students, and analyzed data through SPSS

• Psychology Teaching Assistant

  • Jan 2017 - May 2017

  - Applied public speaking skills by giving psychology lectures to approximately 200 students - Utilized interpersonal communication ability by speaking with students one-on-one during office hours about class material - Created review questions and conducted review sessions for students - Applied public speaking skills by giving psychology lectures to approximately 200 students - Utilized interpersonal communication ability by speaking with students one-on-one during office hours about class material - Created review questions and conducted review sessions for students



Pinnacle Investigation

• United States
• Security and Investigations

• Intern

  • Jun 2015 - Aug 2015

  - Assisted with investigations by making phone calls, maintaining necessary filing, completing paperwork, and keeping all information confidential. - Assisted with investigations by making phone calls, maintaining necessary filing, completing paperwork, and keeping all information confidential.