Gabriella Imoisi
Operations Supervisor at Acclara Solutions- Claim this Profile
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Bio
Credentials
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cpr/bls
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Experience
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Acclara Solutions
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Operations Supervisor
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Jun 2017 - Present
Responsible for the supervision of the Operation Team Leads and Patient Services teamManagement of staff assigned, ensure all inbound calls are answered, and outbound calls are made within existing guidelinesAbility to coach and/or take over calls requiring assistance to employeesMonitor KPIs and ACD reporting for quality, timeliness and process flow effectiveness and precisionKnowledge of EOBs, CPT & ICD-10 codes, HCFAs, UB04s, HCPCS, DRGs and authorizations/referralsDetermine areas of improvement and efficiency gains with assigned staff and processesAssist & resolve patient inquiries/requests in 24-hour periodStatistical ReportingGenerate/Compile production reports, account receivable reports, employee personnel reports, etc.Understanding of customer service, insurance follow-up processes (i.e., Billing, Collections, Managed Care, Medicare, Medicaid, and Commercial Practices), and well developed inter-personal skills
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Centralized Showing Service
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United States
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Real Estate
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100 - 200 Employee
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Supervisor
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Oct 2010 - Mar 2015
• Making and receiving client phone calls in a high-volume call center• Scheduling residential real estate showing appointments for real estate agents• Prioritizing calls according to showing times and special restrictions• Providing high quality, efficient and friendly customer service to real estate agents and home sellers• Managing and work directing staff to accommodate high volume of calls• Maintaining high service levels for clients• Coaching and developing quality in CSRs• Reviewing and responding to client emails• Daily reporting to Management• Making a versatile schedule
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Education
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Stephen F. Austin State University
Biology/Biological Sciences, General
Community
