Experience

Alpha Bite

• Bulgaria
• Software Development
• 1 - 100 Employee

• Business Development Manager

  • Aug 2023 - Present

  As a Business Development Manager, my primary focus is on driving the growth and expansion of our business by identifying and cultivating new client relationships. I am dedicated to creating opportunities, nurturing partnerships, and increasing our market presence. Key Responsibilities: ✓ Market Research: I conduct thorough market research to identify potential clients and emerging trends. This enables me to tailor our offerings to meet the evolving needs of the market. ✓ Lead Generation: Through a combination of networking, outreach, and targeted campaigns, I generate leads and establish initial contact with potential clients. ✓ Client Engagement: I engage with clients to understand their challenges, goals, and aspirations. By building strong relationships, I position our products/services as valuable solutions. ✓ Custom Solutions: Collaborating with cross-functional teams, I develop customized proposals and solutions that align with the unique requirements of each client. ✓ Negotiation: I lead negotiation efforts, ensuring that agreements are mutually beneficial and aligned with our business objectives. ✓ Pipeline Management: I manage the sales pipeline, tracking leads, opportunities, and conversions to optimize our business development Show less



Pontica Solutions

• Bulgaria
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Supervisor

  • Jan 2023 - Aug 2023

  -Performance Management: Tracking and analyzing Key Performance Indicators (KPIs) to evaluate the performance of customer care agents and shift leaders, identifying areas for improvement, and implementing strategies to enhance overall performance.-Team and Schedule Management: Reviewing and managing team schedules to ensure adequate coverage and efficient resource allocation. This involves coordinating with HR, Payroll, and engaging with team members to address scheduling concerns.-Client Business Reviews: Collaborating with clients to conduct business reviews, understanding their requirements, and ensuring that customer care operations align with their expectations.-Cross-Functional Collaboration: Maintaining communication and coordination with various departments such as HR, Payroll, Finance, Engagement, Training, and QA to facilitate smooth operations and address any operational or personnel-related matters.-Recruitment and Interviewing: Conducting interviews and participating in the recruitment process to onboard new team members. This includes evaluating candidates, assessing their suitability for the role, and making hiring decisions. Show less

• Shift Lead

  • May 2022 - Jan 2023

  -Leadership: Demonstrated ability to lead and motivate a team, providing guidance, support, and direction to ensure smooth operations during a shift. Effective leadership skills include delegation, decision-making, and fostering a positive work environment.-Communication: Strong communication skills to effectively convey information, expectations, and instructions to team members. A shift leader should be able to communicate clearly and professionally with both team members and higher- level management.-Problem-solving: Aptitude for quickly identifying and resolving operational challenges or customer issues that may arise during a shift. A shift leader should possess critical thinking skills to analyze situations, make sound decisions, and implement effective solutions.-Time Management: Excellent organizational skills and the ability to manage time efficiently to ensure tasks and responsibilities are completed within the shift's timeframe. Effective time management helps maintain productivity and meet operational goals. Show less

• Customer Support Specialist

  • Nov 2021 - Apr 2022

  -Communication: Clear and effective verbal and written communication skills. -Empathy: Ability to understand and address customer needs with empathy. -Problem-solving: Aptitude for efficiently resolving customer issues. -Multitasking: Ability to manage multiple tasks and prioritize effectively. -Adaptability: Ability to adjust to changing circumstances and customer needs. Conflict Resolution: Skillful in resolving conflicts and handling difficult situations.-Product Knowledge: In-depth understanding of company products or services. Active Listening: Attentively listening to customers to understand their concerns. Show less