Experience

Expatrio

• Germany
• Financial Services
• 1 - 100 Employee

• Operations Lead

  • Oct 2021 - Present

• Customer Service Agent

  • Aug 2019 - Sep 2021

  Expatrio provides Fin- & InsurTech solutions enabling people from all around the world to relocate to Germany seamlessly, benefitting from a holistic online service.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Support Specialist

  • Oct 2016 - Jul 2019

  ● Reporting, analysing, quoting and crediting tasks to support the UK sales team’s daily work. ● Leading role in Excel based tool generation projects, process improvement projects, new-joiner training, process description maintenance. ● Very good relationship with the UK sales team. ● Received positive feedback and several awards for different projects. ● Rated high performer every year. ● Reporting, analysing, quoting and crediting tasks to support the UK sales team’s daily work. ● Leading role in Excel based tool generation projects, process improvement projects, new-joiner training, process description maintenance. ● Very good relationship with the UK sales team. ● Received positive feedback and several awards for different projects. ● Rated high performer every year.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Service Request Manager

  • Sep 2015 - Oct 2016

  ● Configuring, pricing and ordering internet solutions for international clients. ● Mediating between Sales, System and Delivery teams. ● Active participation in knowledge sharing. ● Configuring, pricing and ordering internet solutions for international clients. ● Mediating between Sales, System and Delivery teams. ● Active participation in knowledge sharing.



IBM Hungary

• Business Operations Specialist

  • Aug 2013 - Aug 2015

  ●Collecting and analysing data for the Central European sales team.● Creating reports and documentation (organization charts, challenges and results of employees, meeting minutes). ● Scheduling and chairing meetings with the sales team and the management.

• Learning Program Administrator

  • Aug 2011 - Aug 2013

  ● Managing external learning requests, mainly for the UK, partially for other European countries. ● PO creation. ● Communication with suppliers. ● Handling bookings and incoming invoices.