Gabriella Cotogna

Surveying Technician at Sitts & Hill Engineers, Inc.
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Location
University Place, Washington, United States, US

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Experience

    • United States
    • Civil Engineering
    • 1 - 100 Employee
    • Surveying Technician
      • Aug 2021 - Present

      ● Accurately displaying field data on survey implements via Autodesk Civil3D ● Daily tasks applicable to both field and office survey operations ● Organizing and structuring to help workflow and efficiency ● Supplying exemplary customer service ● Daily Use of Civil3D ● Accurately displaying field data on survey implements via Autodesk Civil3D ● Daily tasks applicable to both field and office survey operations ● Organizing and structuring to help workflow and efficiency ● Supplying exemplary customer service ● Daily Use of Civil3D

    • United States
    • Retail
    • 700 & Above Employee
    • Team Supervisor
      • Apr 2021 - Aug 2021

      ● Supervise all aspects of Furniture & Home Decor departments as well as Store Management and Operations including but not limited to daily bookkeeping and reconciliation● Assess, identify, and take action regarding underperforming areas of sales. Including Training and coaching staff in best-selling habits and day-to-day tasks● Greet and direct clients and vendors, answer incoming calls, assist customers with questions, or direct them to the correct personnel

    • Bakery Team Member - Team Trainer
      • Jun 2019 - Aug 2021

    • United States
    • Retail
    • Supervisor - Department Head
      • Oct 2016 - Sep 2018

      ● Supervise Furniture & Home Decor department included sales, visual layouts to promote products ● Asses, Identify and take action regarding underperforming areas of sales ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate with other team members to triage tasks to other associates. ● Encourage customer loyalty by promoting World Market Explorer Membership. ● Coordinating Logistics for Orders and Deliveries ● Daily Bookkeeping and Reconciliation ● Train and Coach staff in best selling habits ● Continuing Educations and Product Knowledge Show less

    • Canada
    • Retail
    • 200 - 300 Employee
    • Sales Associate
      • Apr 2017 - Apr 2018

      ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting Banana Republic Credit Cards (BRC). ● Coordinating Logistics for Orders and Deliveries. ● Train and Coach staff in best inventory habits. ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting Banana Republic Credit Cards (BRC). ● Coordinating Logistics for Orders and Deliveries. ● Train and Coach staff in best inventory habits.

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • May 2017 - Dec 2017

      ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Train and Coach staff in best inventory habits. ● Encourage customer loyalty by promoting Pop Rewards. ● Daily Bookkeeping and Reconciliation ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Train and Coach staff in best inventory habits. ● Encourage customer loyalty by promoting Pop Rewards. ● Daily Bookkeeping and Reconciliation

    • United States
    • Retail
    • 500 - 600 Employee
    • Sales Associate
      • Oct 2016 - Apr 2017

      ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting Email Capture. ● Coordinating Logistics for Orders and Deliveries. ● Train and Coach staff in best inventory habits. ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting Email Capture. ● Coordinating Logistics for Orders and Deliveries. ● Train and Coach staff in best inventory habits.

    • Computer Games
    • Head of Customer Relationship Management
      • Jul 2016 - Sep 2016

      ● Directly report developer news to a user base of >2,100,000 people via social media platforms ● Curating posts based on specific social media platforms to engage users ● Respond to support tickets, communicating issues to the development team, explaining to customers solutions in a simple, organized fashion. ● Directly report developer news to a user base of >2,100,000 people via social media platforms ● Curating posts based on specific social media platforms to engage users ● Respond to support tickets, communicating issues to the development team, explaining to customers solutions in a simple, organized fashion.

    • Retail
    • 700 & Above Employee
    • Cashier Customer Service
      • Jun 2016 - Sep 2016

      ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting Plenti Card. ● POS and Reconciliation ● Merchandising ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting Plenti Card. ● POS and Reconciliation ● Merchandising

    • Sales Associate
      • Dec 2015 - May 2016

      ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting Explorer Program. ● POS and Reconciliation ● Merchandising ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting Explorer Program. ● POS and Reconciliation ● Merchandising

    • United States
    • Security and Investigations
    • 700 & Above Employee
    • Security
      • Jun 2015 - Jun 2015

      I worked as security personnel at the 2015 USGA Championship at Chambers Bay. I was apart of a large team of people working under a wonderful management team. I did gate security at one of the main gates, as well as customer service. I worked as security personnel at the 2015 USGA Championship at Chambers Bay. I was apart of a large team of people working under a wonderful management team. I did gate security at one of the main gates, as well as customer service.

    • United States
    • Consumer Services
    • 700 & Above Employee
    • Hairdresser
      • Sep 2014 - Nov 2014

      ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting my services. ● POS and Reconciliation ● Merchandising ● Practices all techniques defined under the Cosmetology License including but not limited to Cutting and Coloring ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting my services. ● POS and Reconciliation ● Merchandising ● Practices all techniques defined under the Cosmetology License including but not limited to Cutting and Coloring

    • United States
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Hair Stylist
      • Feb 2013 - Dec 2013

      ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting my services and Social Media ● POS and Reconciliation ● Merchandising ● Practices all techniques defined under the Cosmetology License including but not limited to Cutting and Coloring ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting my services and Social Media ● POS and Reconciliation ● Merchandising ● Practices all techniques defined under the Cosmetology License including but not limited to Cutting and Coloring

    • Hairstylist
      • Oct 2012 - Feb 2013

      ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting my services. ● POS and Reconciliation ● Merchandising ● Practices all techniques defined under the Cosmetology License including but not limited to Cutting and Coloring ● Answer incoming calls, assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Encourage customer loyalty by promoting my services. ● POS and Reconciliation ● Merchandising ● Practices all techniques defined under the Cosmetology License including but not limited to Cutting and Coloring

    • Customer Service
      • Jun 2010 - Oct 2012

      ● Assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Merchandising ● Set up and Tear Down daily ● Assisting customers with questions or direct them to the correct personnel ● Greet and direct clients and vendors ● Coordinate plan of attack with other team members to finish projects effectively. ● Merchandising ● Set up and Tear Down daily

Education

  • Renton Technical College
    Certificate, Land Surveying
    2020 - 2021
  • Green River Community College
    High School, GED
    2011 - 2011
  • Evergreen Beauty & Barber College-Bellevue
    Cosmetology License, Cosmetology, Barber/Styling, and Nail Instructor
    2011 - 2012
  • Renton Technical College
    Certificate, Land Surveying Technician/Geospatial Science
    2021 - 2023
  • Renton Technical College
    Associate of Arts and Sciences - AAS, Land Surveying Technician/Geospatial Science
    2020 - 2023

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