Experience

Moldaw Family Residences

• Real Estate
• 1 - 100 Employee

• Wellness Administrator

  • Apr 2020 - Present

  Oversees the health and wellbeing of all residents by managing satisfactory healthcare related services. Develops programs to meet resident needs at all levels of care and promote senior independence. Responsible for community infection prevention control for COVID-19 and maintaining compliance with the Department of Social Services and Santa Clara County Department of Public Health. Work closely with all departments, residents, family members, and outside medical personnel to meet resident needs. Manages departments budget, schedules, incident reports, resident records, and assessments. Manages the Wellness Departments staff including Licensed Vocational Nurse, Certified Nursing Assistant and Caregivers/

• Community Services Director

  • May 2019 - Apr 2020

  Plan, direct and coordinate excellent customer service between residents and services within the community. Managed the concierge and transportation staff. Coordinated efforts for resident move in/move out with all departments to meet residents’ concerns and needs. Managed necessary schedules, reports, logs, and departments budget. Ensured RCFE and California Highway Patrol compliance within the community services department. Maintained community safety through being the incident commander for emergency protocols.

• Executive Assistant

  • May 2017 - May 2019

  Provided exceptional support to the Executive Director. Maintained administrative tasks by scheduling meetings, ordering supplies, updating required listings, and compiling documentation upon request. Assisted community with inquires and corresponded with the management team, resident council, and board members. Acquired skills and experience in project implementation, conflict resolution, creation of minutes, and delegation to department heads. Gained familiarity of RCFE regulations and state rulings.

• Concierge

  • Aug 2016 - May 2017

  Greeted and gained valuable relationships with residents, guests, and vendors while multi-tasking and answering phone calls. Provided various resident services by communicating requests and accepting/distributing mail, packages, laundry, and medications. Maintained a professional atmosphere and ensured community safety through emergency & security protocol.