Experience

IT School

• Poland
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Apr 2012 - Oct 2012

  Brought in to help New England Client reach aggressive Go-Live-Date. Used SCRUM, an agile development project methology to complete UAT and Data Migration testing. Created high level test plans and over 1000 test cases in Sharepoint, closely following Client blueprints and coordinated with Client team leads to assure that the Companies' business requirements were met. Managed Client testers and handled defect triage.



Berkley Technology Services

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Business Analyst

  • Dec 2009 - Mar 2012

  Served as a Business Analyst for the Shared Specialty Project implementing the ISO based policy processsing system for Commercial Automobile, Commercial Property, Crime, Umbrella, Inland Marine, Commercial Output lines of business. Configured and tested policy applications and created testing instructions for QA test team. Coodinated with client team leaders utilzing ISO Net, Sage and AAIS for determining and confirming requirements. Served as Project Lead on Commercial… Show more Served as a Business Analyst for the Shared Specialty Project implementing the ISO based policy processsing system for Commercial Automobile, Commercial Property, Crime, Umbrella, Inland Marine, Commercial Output lines of business. Configured and tested policy applications and created testing instructions for QA test team. Coodinated with client team leaders utilzing ISO Net, Sage and AAIS for determining and confirming requirements. Served as Project Lead on Commercial Property and Inland Marine Rating Worksheet development. Developed testing instructions and performed all print testing to verify functional and user requirements were met. Worked closely with QA test team to ensure quality of end product was met. Show less



The Hanover Insurance Group

• Insurance
• 700 & Above Employee

• Agency Company Interface Consultant

  • Sep 1998 - Nov 2008

  * Facilitated training for 350 agents in Maine, NH and Vermont utilizing PMS (Policy Management System). Training was conducted in person or via webinar for Personal Lines Home and Auto, Personal Lines Umbrella, Commercial Lines Auto, Business Owners, Workers' Compensation and General Liability. Various training stages came in on time and budget. * Successfully piloted POS (Point of Sale) for Personal Lines Homeowners, Auto, Umbrella, Commercial Lines Auto, Business Owners'… Show more * Facilitated training for 350 agents in Maine, NH and Vermont utilizing PMS (Policy Management System). Training was conducted in person or via webinar for Personal Lines Home and Auto, Personal Lines Umbrella, Commercial Lines Auto, Business Owners, Workers' Compensation and General Liability. Various training stages came in on time and budget. * Successfully piloted POS (Point of Sale) for Personal Lines Homeowners, Auto, Umbrella, Commercial Lines Auto, Business Owners', Workers Compensation in 3 States and assisted via webinar in several additional States. *Handled customer support for rating errors within Hanover's POS policy rating system or various vendor software packages such as AMS Rating or Marshall/Swift/ Boeckh. This included notifying customer base of any errors/issues until they were resolved Show less



Acadia Insurance (a Berkley Company)

• United States
• Insurance
• 200 - 300 Employee

• Director Personal Lines Automation

  • Jul 1995 - Sep 1998

  * Directed a team of 3 Business Analysts in implementing State Filings as well as providing Helpdesk Support for internal users and agents. * Lead multiple project initiatives that were delivered on time and within budget including configuring testing and installation of Personal Lines projects. *Lead efforts to implement Agency Company Interface including download to 325 agents using IVANS and various Agency Management Systems such as AMS, Applied and Sagitta.



The Hanover Insurance Group

• Insurance
• 700 & Above Employee

• Agency/Company Interface Consultant; Workers Compensation and GL Auditor; Personal Lines Underwriter

  • Jul 1985 - Jul 1995

  Promoted to Agency Company Interface Coordinator in 1990 and handpicked to launch Agency Company Automation Department from the ground up. Proved instrumental in interfacing 435 agencies across 3 New England states by developing training program for 6 LOBs (Personal Lines - Home, Auto, Umbrella; Commercial Lines - BOP, CL Auto, WC, and GL) and facilitating webinar and in-person instruction. Enhanced agent knowledge of Automation, Underwriting, State Management, and Marketing areas by… Show more Promoted to Agency Company Interface Coordinator in 1990 and handpicked to launch Agency Company Automation Department from the ground up. Proved instrumental in interfacing 435 agencies across 3 New England states by developing training program for 6 LOBs (Personal Lines - Home, Auto, Umbrella; Commercial Lines - BOP, CL Auto, WC, and GL) and facilitating webinar and in-person instruction. Enhanced agent knowledge of Automation, Underwriting, State Management, and Marketing areas by designing systems demonstrations and procedures documents, and generating regular newsletters on Hanover advancements. Assumed role as IT escalation point, investigating and solving the most difficult connectivity, download, quoting, rating, and vendor issues. Enhanced quality of new products by partnering with BAs during QA testing functions. Show less