Topline | Gabriel Lapido Bello

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Gabriel Lapido Bello

Customer Service Sales Assistant at No1 Currency

Contact Information

us****@****om

(386) 825-5501

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Location

Edinburgh, Scotland, United Kingdom, UK

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Customer Service Sales Assistant
- Aug 2022 - Present
Use attention to detail via an in-house process to exchange currencies from various countries. Administrative tasks include sorting and replying to emails to communicate requests such as coin orders, customer orders, anti-money laundering procedures. Use in-house software to process currency orders on a daily basis toupdate store stock and process sell-offs where unsold currency was sold to company's suppliers. Use of basic numeracy skills and excel spreadsheet to update balances on a daily basis ensuring there were no discrepancies at the end of the day. Contacted customers to advise on pre-orders availability and deadline to pick up using excellent customer skills. Met and exceeded monthly and quaterly sales targets asking customersif they wanted a little extra, whilst also promoting buy back guarantee for a fee so customer would save money if they had leftover currency. Show less

Bakery and hot food assistant
- Jan 2022 - Aug 2022
My role was established in the bakery section of the store where I would organise a plan to have all bakery products baked and on display before opening time so customers have full product availability. Cleaning and tidying up fridges and workspaces was essential to ensure hygiene standards throughout the day. Managed a balance of product availability and waste management by analysing what sales would be throughout the day based on current events and sales figures for the previous week. My role was established in the bakery section of the store where I would organise a plan to have all bakery products baked and on display before opening time so customers have full product availability. Cleaning and tidying up fridges and workspaces was essential to ensure hygiene standards throughout the day. Managed a balance of product availability and waste management by analysing what sales would be throughout the day based on current events and sales figures for the previous week.

Barista
- Jul 2021 - Jan 2022
Hot/cold food and drink preparation. Dealt with customer orders and queries. Cleaning duties. Stock updating and management. Hot/cold food and drink preparation. Dealt with customer orders and queries. Cleaning duties. Stock updating and management.

Bakery Assistant
- Oct 2020 - Jul 2021
My role was established in the bakery section of the store where I would organise a plan to have all bakery products baked and on display before opening time so customers have full product availability. Cleaning and tidying up fridges and workspaces was essential to ensure hygiene standards throughout the day. Managed a balance of product availability and waste management by analysing what sales would be throughout the day based on current events and sales figures for the previous week. My role was established in the bakery section of the store where I would organise a plan to have all bakery products baked and on display before opening time so customers have full product availability. Cleaning and tidying up fridges and workspaces was essential to ensure hygiene standards throughout the day. Managed a balance of product availability and waste management by analysing what sales would be throughout the day based on current events and sales figures for the previous week.

Team Member
- Aug 2020 - Oct 2020
Till operation, cash handling, customer service, preparing and packing hot and cold foods and beverages, cashing up and helping to close and open shops. Till operation, cash handling, customer service, preparing and packing hot and cold foods and beverages, cashing up and helping to close and open shops.

Sales Assistant
- Feb 2020 - Aug 2020
Use attention to detail via an in-house process to exchange currencies from various countries. Administrative tasks include sorting and replying to emails to communicate requests such as coin orders, customer orders, anti-money laundering procedures. Use in-house software to process currency orders on a daily basis toupdate store stock and process sell-offs where unsold currency was sold to company's suppliers. Use of basic numeracy skills and excel spreadsheet to update balances on a daily basis ensuring there were no discrepancies at the end of the day. Contacted customers to advise on pre-orders availability and deadline to pick up using excellent customer skills. Met and exceeded monthly and quaterly sales targets asking customersif they wanted a little extra, whilst also promoting buy back guarantee for a fee so customer would save money if they had leftover currency. Show less

Shop Assistant
- Sep 2019 - Oct 2019
Rearranged stock around store to make it enticing to tourists to shop in. Promoted offers in store and out. Upselling and cross-selling. Rearranged stock around store to make it enticing to tourists to shop in. Promoted offers in store and out. Upselling and cross-selling.