Experience

Bordeaux Index, Fine Wines & Spirits

• United Kingdom
• Beverage Manufacturing
• 1 - 100 Employee

• Customer Accounts Support & Ecommerce

  • Jan 2020 - Present

  Support the Sales Team processing invoices and organizing Logistics when required. First point of contact for clients for non-wine related queries, providing high standard customer service in timely manner. Liaise with Operations team to resolve queries. Took part of implementation of ambitious Ecommerce project in 2020 for further growth through the digital space. Liaise with IT to report any issues with the website that may affect the client's experience. Support all teams across the business to understand and use all the potential of the new digital platform.



Grazing

• Hong Kong
• Food and Beverage Services
• 1 - 100 Employee

• Customer Liaison Manager

  • Aug 2018 - Dec 2019

  - Dealing with all customer inquiries across all 3 services within Grazing: Contract Catering, Events and Delivery, including reactive sales when possible preparing quotes and turning them into confirmed orders.- Planning all logistics for daily service and events, as well as and managing the logistics team, creating new SOPs, being the first point of contact for contractors and leading recruitment of new members.- Planning and coordination of events, dealing directly with clients to achieve their expectations, dealing internally with the different teams involved to make sure all the information has been passed on, and dealing with suppliers to get the best price and service needed.

• Customer Order Coordinator and Executive Assistant to the CEO

  • Feb 2017 - Jul 2018

  -Processing orders and enquiries received via email, telephone & web to ensure all orders are passed to other teams in a timely manner. -Overseeing daily logistics, liaising with the delivery team and customers to ensure all deliveries are received at the correct time and managing any delays or problems. -Overseeing and, from time-to-time, creating delivery schedules, proof of delivery schedules and communicating with the drivers around deliveries. -Being the main point of contact for all Grazing Delivered customers, new and old. -Answering all emails and telephone enquiries for Grazing Delivered and general enquiries and passing these to the relevant department. -Converting enquiries into sales and repeat customers and account managing them.-Administrating the Grazing Delivered website. -Optimizing sales opportunities via recording and progressing enquiries on the company’s CRM. -Contacting existing and dormant customers on the company database by telephone, email, newsletters and other means to build relationships and drive sales. -Assisting on Grazing social media accounts and preparing off-line marketing and sales literature and promotional products. -Reporting sales revenue, forward orders and other management information to senior managers on a regular basis. -Dealing with customer feedback and problem solving to ensure our customers’ receive excellent service.-Supporting the CEO in all manner of administration, operational and reporting tasks to ensure the smooth running of the company.



Momentum Services Ltd

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Catering and Supply Administrative Assistant

  • Aug 2014 - Jan 2017

  -Order Processing for all catering required on board Eurostar Trains-Communications with departments at all levels, as well as other contractors and client.-Data Input and Analysis, track of loss and revenue.-Stock Control and reports.-Customer Service: Answering enquiries from potential and existing clients requiring catering and hospitality service on board the train. i.e. charter groups.-Financial Reports -Training new starters within the department-Operational Development: constantly looking for new practices to improve the day-to-day operation.

• Eurostar On-board Stewardess

  • May 2012 - Aug 2014

  -Customer Service



Delaware North Companies

• United Kingdom
• Retail Office Equipment

• Hospitality Assistant

  • Jan 2012 - Jun 2012

  -FOH -Fine Dining -Customer Service -C&E -FOH -Fine Dining -Customer Service -C&E



C&M Recruitment Agency

• Relief Chef de Partie

  • Nov 2011 - Jan 2012

  -Chef Support -Food Preparation -Events service -Chef Support -Food Preparation -Events service



M/Y GHADA

• Chef/Stewardess

  • Jun 2011 - Sep 2011

  -Food preparation -Menu planning -Purchasing -Stock Control -Food preparation -Menu planning -Purchasing -Stock Control



Cap d'Antibes Beach Hotel

• France
• Hospitality
• 1 - 100 Employee

• Chef de Partie

  • Feb 2010 - Oct 2010

  -Chef Support -Food Preparation -Fine Cuisine -Stock Assessments -Compliance -Chef Support -Food Preparation -Fine Cuisine -Stock Assessments -Compliance



Restaurant Le Mayssa

• Brazil
• Restaurants
• 1 - 100 Employee

• Larder and Dessert Chef de Partie

  • 2009 - 2009

  -Chef Support -Food Preparation -Chef Support -Food Preparation



Diamond Club at the Emirates Stadium, Delaware North Companies UK

• Dessert Chef de Partie

  • 2008 - 2008

  -Food Preparation -Chef Support -Events -Food Preparation -Chef Support -Events