Director of Operations

• Aug 2022 - Present

Director of HR & Team Member Experience

• Oct 2021 - Sep 2022

Human Resources Manager

• Mar 2020 - Oct 2021

HR Manager

• Apr 2019 - Feb 2020

Managed all aspects of the HR function for 200 employees.Responsible for all talent management and acquisition.Responsible for all regulatory compliance with DOL, WHD,OSHA, FMLA, ADA, ACA, EEO, FLSA, and meeting state-specific requirements.Developed and implemented an HR request tracking system to streamline and efficiently manage hundreds of monthly requests.Analyzed compensation and benefits offerings and policies to attract and retain top talent, and ensure regulatory compliance.Worked with managers and Senior Leadership to provide guidance and to solve staffing issues, refereeing disputes, and administering the progressive disciplinary process.Managed 401K Plan, Deferred Compensation, STD, LTD, Company funded Dental, Health, Vision Plans, Life Insurance, ADD benefits, and employee incentive plans.Partnered with the Senior Leadership team to execute the organization's talent strategy.Worked on training and development plans for leadership, managers, and employees.Revamped recruiting process to identify top talents by using assessment tools and defining success benchmarks.Orchestrated and Implemented new Employee Handbooks with multi-state specific requirements.Analyzed safety trends and provided recommendations to the Operations and Management team to identify psychological and ergonomic factors leading to workplace injuries.Worked with legal counsel to mitigate risk and ensure legal compliance on complicated issues.Developed an Accident Notification System to notify management and guide managers through reporting and OSHA compliance requirements.Developed guidelines for accident root cause analysis.Advised on risk mitigation initiatives including obtaining Directors & Officers Insurance, Employment Practice Liability Insurance, working with Workman's Comp Risk Mitigation consultants and trademark lawyers to protect company employees, intellectual property and the leadership team.

Director of HR & Safety

• Sep 2013 - Mar 2016

Designed and implemented all HR infrastructures.Provided interim senior level support including organizational and departmental restructuring.Implemented and customized additional cloud infrastructure to support business growth, including Online IT Ticketing System, HRIS, Recruiting Portal, Field Dispatching, Project Management, and Document Management System.Created new mobile apps to automate customer reporting. Cut customer response time from 3 weeks to one hour after job completion.Performed organizational process mapping to identify areas for process improvement and automation.Identified training gaps and developed internal and external programs.Created HR policies and procedures manuals and conducted employee and manager training.Developed safety program documentation, training, and tracking. Automated field safety meetings by creating an in-house app.Orchestrated multiple mock audits with OSHA consultant to identify and correct safety concerns.Developed training videos and webinars to facilitate change and educate the team on new requirements.Established and maintained new strategic relationships leading to over $400,000 of new sales.Identified and developed key strategic partners and vendors.Responsible for all contract review, negotiation and mediation.Coached, guided, and advised the owner on all strategic matters.

Director / Strategic Consultant

• Feb 2008 - Feb 2013

HR Business Partner

• Jan 2012 - Dec 2012

Designed and integrated complete employee life-cycle process flow along with supporting documentation to address open CAPA (Corrective Actions Preventive Actions).Created and implemented Personnel Records updates to ensure compliance.Principal strategic advisor on employee relations and other long and short term HR initiatives.Created succession plans for the Executive team.Created a performance metric tracking tool to tie succession planning with the development of top performers.Advised Senior Leadership on organizational structure for capturing and protecting intellectual property throughout the organization.Assisted in integrating existing pay grades, career bands and competencies into a standardized process.Made recommendations for implementing the current affirmative action plan for a team of 14 recruiters based on AA consultant's advice.Designed and created a comprehensive on-boarding program, including process flow, all forms, scripts, presentations, and supporting documentation for HR, Managers, and Executive team aimed at creating a world-class experience.Created branding elements and new-hire touch-points to manage the on-boarding experience.Performed extensive HR and business gap analysis (audit).Provided detailed recommendations on Best Practices and recommended next steps.

Manager of Corporate Services & HR

• 2004 - 2008

Manager of Course Administration

• 2002 - 2004

I managed the relationships with over 20 different government agencies in the US and around the world, and helped coordinate the delivery of 40 training classes per month. During my tenure I worked on various projects, created a new database to more effectively track instructors and class performance, and enhanced the efficiency of the scheduling model while reducing overall costs. I managed the relationships with over 20 different government agencies in the US and around the world, and helped coordinate the delivery of 40 training classes per month. During my tenure I worked on various projects, created a new database to more effectively track instructors and class performance, and enhanced the efficiency of the scheduling model while reducing overall costs.