Education Senior Coordinator (Onboarding, Learning and Development)

• May 2022 - Present

Oversaw the development, assessment, and rollout of different educational tools and trainings designed to make sure teams are maximizing their professional growth. Administer educational tests to determine gaps in comprehension and verify that staff members have a solid understanding of key concepts so they may offer the best support possible to their department. Created continually update Policy and Procedures guides for department education. Develop monthly refreshers that refamiliarize employees on how to use tools that can make their jobs easier and faster. Recognized as a team leader, preceptor, professional mentor, and valuable resource throughout the department (HIM Team, HIM Support Team, and Facility Liaison), often guiding team members to reach their top potential.Key Achievements:◆Developed a project that retrained employees in their job duties; 99% of those tested increased their performance.◆Launched a new visual, hearing, and hands-on training that resulted in an 80% increase in training success.◆Wrote a manual that standardized trainings given by preceptors and led to more even post-training outcomes. Show less

Manager, Health Information

• Mar 2020 - May 2022

Led a team in charge of determining the access, use, distribution, release, and organization of the facility’s entire medical records library which were critical in the creation of expert medical opinions. Screened candidates, hired new members to the HIM team, and provided onboarding resources so employees were brought up to speed quickly on internal processes. Evaluated staff performance, noted any areas of needed improvement, and introduced procedures to increase productivity without sacrificing quality. Used a web-based scheduling system to set staffing calendars that balanced department demand with personnel on duty. Tracked team progress and made adjustments to staffing, assignments, and/or responsibilities as needed so the team consistently met or exceeded expectations. Continually audited internal processes to verify that patient records were coded accurately, stored securely, and managed in strict compliance with all regulations. Offered continuing education resources, such as trainings tools and professional development sessions, focused on improving staff skills and teaching best practices. Guided employee across the entire department (HIM Team, HIM Support Team, and Facility Liaison). Key Achievements:◆Coached employees through different beta platform programs the reducing tech issues by 90% before launch.◆ Led the transition to better information management systems, such as Powershare, Lifeimage, and AMBRA. Show less

Supervisor of Health Information

• Jan 2018 - Jul 2020

Health Information Specialist

• Jul 2017 - Dec 2017

Patient Access Representative Team Lead

• Jun 2015 - Jul 2017

Reviewed issues with patient accounts and found timely resolutions to cleared up delays. Answered patient inquiries and offered insights to help them understand their specific account concerns. Engaged directly with physicians, nurses, and administrative staff to investigate discrepancies and find clear solutions so patient documents were then corrected. Played a critical role in helping the department attain its goals. Helped less experienced staff in their development by providing mentorship, guidance, and sharing of information.Key Achievements:Consistently met all requirements regarding continuing education tests and skills competency evaluations. Show less

Patient Access Rep. II

• Jun 2013 - Jun 2015

Assistant Manager

• Apr 2012 - Jun 2013

Receptionist

• Apr 2011 - Apr 2012